Key Account Manager /Abbott Ambassador - Diagnostics- Glasgow

Abbott Laboratories; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading global healthcare company seeks a Sales Ambassador (Field Based) in Scotland to enhance customer relationships and manage existing accounts. This role combines strategic account development with technical support duties, providing opportunities to build strong partnerships and ensure customer satisfaction. Candidates should possess a Bachelor's degree and relevant experience in the diagnostic industry.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Experience in the diagnostic industry managing existing accounts.
• Proven track record supported by references.
• Fluency in local language and English; additional languages are a plus.

Responsibilities

• Manage and expand existing accounts with full revenue responsibility.
• Act as a trusted partner and advisor for customers.
• Provide first-line service support and technical troubleshooting.

Skills

Customer Relationship Management

Solution Selling

Communication

Technical Troubleshooting

Training and Coaching

Education

Bachelor’s degree or equivalent

Job description

Abbott Diagnostics - Sales Ambassador (Field Based)

Location:Scotland

About Abbott:Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide.

About the Organization:Our Ambassadors are part of our customer-focused operations. As the healthcare landscape evolves our mission is to create stronger, solutions-focused partnerships while meeting day-to-day service and support needs.

Primary Objective of the Position:The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.

Major Accountabilities:

• Revenue Responsibility:Manage full revenue responsibility

• Customer Partnership:Act as a trusted partner and advisor, serving as Abbott’s main contact for customers.

• Account Development:Drive the development of accounts through strategic management and post-sales implementation processes.

• Sales Support:Target new product and menu expansions, and provide sales support.

• Customer Reviews:Prepare and execute regular customer business reviews.

• Contract Management:Manage routine renewals of base business accounts and negotiate long-term contracts.

• Service Support:Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours).

• Proactive Service:Perform technical service bulletins (TSBs) within 2 hours and implement new assays.

• Training and Coaching:Provide ongoing training and coaching to customers.

• Project Oversight:Oversee the progress of cross-functional implementation teams (post-sale) with project managers.

Educational Background:

• Required:Bachelor’s degree or equivalent experience.

Experience:

• Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability.

• Proven track record in a similar position, supported by management and customer references.

• Excellent product and industry knowledge.

• Strong understanding of key stakeholders and customer dynamics.

• Strong solution selling and relationship building skills.

• Excellent communication skills.

• Fluency in local language and English; additional languages are advantageous.

Benefits:As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.