Key Account Manager

ISS Facilities Services; Winnersh; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Key Account Manager in Winnersh to lead high-quality workplace services. The role includes managing teams, ensuring compliance with standards, and maintaining client relationships. Ideal candidates have experience in contract management, strong leadership skills, and knowledge of facilities management practices. This is a permanent, full-time position with a focus on strategies that improve performance and customer satisfaction.

Qualifications

• Proven experience in account or contract management within Facilities or Property Management.
• Strong background in Hard & Soft FM, compliance and maintenance.
• Skilled in using CAFM systems for effective contract delivery.

Responsibilities

• Oversee workplace and facilities services, ensuring SLA and KPI compliance.
• Lead and develop on-site teams, driving performance and service excellence.
• Manage contract budgets, ensuring cost control and financial performance.

Skills

Account management

Client relationship management

Leadership

Facilities Management

Financial acumen

Education

IOSH Managing Safely certification

Tools

CAFM systems

Microsoft Office

Workplace management systems

Job description

Key Account Manager

Location: Winnersh, RG41 5TP

Hours of work: 40

Contract Type: Permanent


We’re hiring a Key Account Manager to lead the delivery of high-quality workplace and facilities services for our global client.

This is a pivotal leadership role where you’ll oversee operational performance, ensure compliance with HSEQ standards, and champion service excellence aligned with both ISS and client objectives.

Job Description

You’ll manage a multi-disciplinary team, build and maintain strong client relationships, and drive strategic initiatives that improve performance, sustainability, and customer satisfaction.

Working closely with UK and Group leadership, you’ll play a key part in shaping the direction of the account while ensuring a consistently exceptional experience across all services.

This is a fantastic opportunity for a commercially astute, people-focused leader who thrives in a dynamic, client-facing environment.

Key Responsibilities

Oversee workplace and facilities services, ensuring SLA and KPI compliance.
Manage daily hard and soft FM operations across the portfolio.
Act as the main point of contact for HPE stakeholders, ensuring strong client relationships.
Lead and develop on-site teams, driving performance and service excellence.
Prepare and manage operational plans aligned with client objectives.
Monitor and report on performance metrics and key initiatives.
Manage contract budgets, ensuring cost control and financial performance.

Professional and Personal Competencies/Qualifications

Proven experience in account or contract management within Facilities or Property Management
Strong background in Hard & Soft FM, with emphasis on compliance and maintenance/reactive services
Skilled in using CAFM systems for effective contract delivery
Strong leadership with a track record of building high-performing teams
Successful in client relationship management and service delivery
Financially astute with experience in budgeting, reporting, and cost control
Proficient in workplace management systems, Microsoft Office, and knowledgeable in HSE and ESG practices
IOSH Managing Safely certification (essential)

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]