Key Account Manager

Eligo Recruitment; United Kingdom; Remote; GBP 50,000; Full time

Job summary

A leading service provider in the UK is seeking a National Key Account Manager to focus on strategic account growth and customer retention. This home-based role involves managing major national accounts within retail and facilities management sectors. Ideal candidates will have a strong background in service and maintenance sales and Key Account Management. This position offers a base salary of £50,000 plus bonus and benefits including a monthly car allowance.

Benefits

20% bonus based on new business targets

£560/month car allowance

Home-based working with national travel

Qualifications

• Proven experience in service and maintenance sales.
• Strong track record in Key Account Management.
• Confident working with stakeholders in retail, FM, or regulated sectors.

Responsibilities

• Manage and grow strategic relationships with large national clients.
• Develop and deliver commercial account plans that drive retention and revenue.
• Secure contract renewals, upsells, and service upgrades.

Skills

Key Account Management

Service and Maintenance Sales

Relationship Development

Negotiation

Job description

National Key Account Manager (Service Sales)
£50,000 + 20% Bonus | £560/month Car Allowance | Home-Based with National Travel

I'm recruiting on behalf of a market-leading service provider specialising in automated entrance solutions for high-traffic, safety-critical environments. With a well-established UK footprint and a strong European presence, the business supports major organisations in retail, facilities management, transport, and regulated sectors, providing fully tailored service and maintenance solutions.

They are now looking to appoint a National Key Account Manager to join their successful UK Service Sales team. This is a high-profile, standalone role, reporting directly to the Service Sales Director, and focused on strategic account growth, customer retention, and long-term commercial success.

The role is home-based and open to candidates located anywhere in the UK, with regular national travel to client sites and occasional office visits (HQ is in the South East).

What You Need to Know This role is all about relationship development and commercial leadership. You’ll take ownership of several major national accounts—primarily in the retail and FM sectors—and be responsible for growing revenues, negotiating renewals, identifying service enhancements, and maintaining excellent client relationships.

Background isn’t everything—what matters most is that you have experience selling service and maintenance contracts. Whether you’ve done that in technical services, FM, security, fire safety, HVAC, lifts, plant, or any other service-led sector—if you understand the sales lifecycle and can manage large national accounts, we’d love to hear from you.

Key Responsibilities

• Manage and grow strategic relationships with large national clients
  
  
• Develop and deliver commercial account plans that drive retention and revenue
  
  
• Secure contract renewals, upsells, and service upgrades
  
  
• Handle tenders and pricing negotiations with confidence
  
  
• Act as the escalation point for senior service and delivery concerns
  
  
• Track SLA and KPI performance across your accounts
  
  

What We're Looking For

• Proven experience in service and maintenance sales – any relevant industry considered
  
  
• Strong track record in Key Account Management, particularly with national or multi-site clients
  
  
• Confident working with stakeholders in retail, FM, or other regulated sectors
  
  
• A relationship-first approach, with commercial sharpness and problem-solving ability
  
  
• Able to work independently, manage your own diary, and travel nationally as required
  
  

The Package

• Base Salary: £50,000
  
  
• Bonus: Up to 20% (based on new business targets)
  
  
• Car Allowance: £560/month
  
  
• Contract: Full-time, permanent (40 hours/week)
  
  
• Location: Home-based (UK-wide) with national travel
  
  
• Reporting to: Service Sales Director
  
  
• Team: Joining a collaborative team of 11 Key Account Executives, you’ll focus on top-tier accounts
  
  

If you're an experienced Key Account Manager with a background in selling service and maintenance solutions, and you're looking for a senior, high-impact role with the freedom to shape key client relationships - this could be a perfect next step.

Apply now or contact me directly for a confidential chat. [e-mail]0208 971 1893(FYI, i am on annual leave from the 7th Aug, returning to work on Fri 15th Aug).

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.