Key Account Manager

Stannah; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A family-owned engineering firm is seeking a Key Account Manager based in London. You will manage customer relationships, ensuring contractual obligations are met while driving growth in the lift and escalator industry. Previous experience in this sector is essential, along with a technical understanding of products. The role is home-based requiring travel to customer sites across the country.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

Holiday scheme

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service award scheme

Company Benefits Discount Rewards

Employee Assistance Programme

Company Vehicle

Qualifications

• Previous experience in the lift and escalator industry.
• Technical expertise in lift and escalator installations.
• Ability to drive growth and customer service excellence.

Responsibilities

• Drive business development and enhance Customer Service.
• Manage National Account Sales strategy.
• Build relationships with customers and branch teams.

Skills

Customer service focus

Technical understanding of lift and escalator products

Business development strategy

Relationship management

Education

NVQ Level 3 in Lift / Escalator Engineering or equivalent

Job description

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We have an exciting opportunity for a Key Account Manager, based around London or the outskirts , to join our Network Rail Office at Stannah.

As a Key Account Manager, you will be responsible for managing customer relationships and ensuring that contractual obligations are met and growth potential realised. This role is pivotal to ensuring sustainable relationships are formed and maintained with our customers.

Our ideal candidate key Account Manager would have previous experience working in the lift and escalator industry and relevant technical expertise ideally with an engineering, technical sales or managerial background in lift and escalator installations. You will have technical appreciation of GSM Auto diallers and Remote Monitoring systems.

You will be an individual who is focused on delivering excellent customer service as per the Stannah values with a strong understanding of how to drive growth.

The successful candidate will be home based with the requirement to travel to Stannah premises and visit customers premises and sites across the country.

Key Responsibilities:

• Drive strategic business development and constantly look for opportunities to increase levels of Customer Service as well as return on the contract.
• Proactively grow and manage the strategy for National Account Sales
• Build and develop close working relationships with the customers and branch teams
• Arranges periodic tactical and strategic reviews with customers and the branch network.
• Respond to situations proactively and provide solutions to customer’s requirements
• Develop , deliver customer and business reporting requirements
• Motivate, engage and help coach the national account administration team.

Minimum Requirements / Qualifications

• Previous experience working in the lift and / or escalator industry with a technical understanding of products
• NVQ Level 3 in Lift / Escalator Engineering or equivalent technical competency desirable.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Company Vehicle with the option to pay for private use

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.