Key Account Manager

Orion Electrotech; Thatcham; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading electronics enterprise based in Maidenhead is seeking an experienced Key Account Manager to oversee customer accounts and ensure seamless communication. The role includes managing order acknowledgments and collaborating with teams to achieve performance targets. Ideal candidates possess strong problem-solving and stakeholder management skills, along with experience in a manufacturing environment. Competitive salary between £40,000 - £47,000 is offered.

Qualifications

• Proven experience in a customer-facing role, within a manufacturing environment.
• Strong understanding of ERP, CRM, and MRP systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage customer accounts, ensuring timely order acknowledgements.
• Lead order book reviews and forecast management.
• Collaborate with cross-functional teams to meet targets.

Skills

Customer service

Stakeholder management

Problem-solving

Numeracy

Tools

ERP systems

CRM systems

MRP systems

Job description

Overview

Key Account Manager
Maidenhead
£40,000 - £47,000
Full-time, Permanent

Are you an experienced Key Account Manager with a passion for delivering exceptional customer service in a technical environment? As a Key Account Manager, you'll be the primary operational contact for a portfolio of key customers, ensuring seamless communication, order alignment, and contract execution. You\'ll act as the voice of the customer, driving performance, resolving issues, and supporting business growth.

Responsibilities

• Manage customer accounts, ensuring timely order acknowledgements and alignment with internal systems.
• Lead order book reviews, forecast management, and CRM opportunity tracking.
• Collaborate with cross-functional teams (Sales, Supply Chain, Engineering) to meet delivery and performance targets.
• Coordinate and issue accurate customer quotes, ensuring compliance and feasibility.
• Drive customer performance reviews, KPIs, and continuous improvement initiatives.
• Support customer visits, contract reviews, and financial pipeline planning.

Qualifications

• Proven experience in a customer-facing role, within a manufacturing environment.
• Strong understanding of ERP, CRM, and MRP systems.
• Excellent communication, problem-solving, and stakeholder management skills.
• High attention to detail, numeracy, and commercial awareness.
• An understanding of overseas government contracts

If this opportunity as a Key Account Manager appeals to you, please don\'t hesitate to apply and reach out to Jemma at Orion Reading