Key Account Manager

Paul Rhodes Bakery; Royal Borough of Greenwich; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Staff baked goods

Staff discount

Pension scheme

Seasonal events

Free birthday cake

Job summary

Paul Rhodes Bakery Ltd in Greenwich is seeking a proactive Key Account Manager to grow and sustain relationships with our chef clients and hospitality partners. You will manage key accounts, report on performance, and identify opportunities to expand our bakery's footprint across the food service sector.

The role requires at least 2 years in account management in a B2B environment, ideally within food and hospitality.

Qualifications

• Minimum 2 years in account management with a proven track record in a B2B environment.
• Experience in the food and hospitality sector is highly desirable.
• Strong ability to nurture long‑term client relationships and reduce churn.
• Analytical reporting skills to track performance, growth and risks.

Responsibilities

• Oversee retention and growth of allocated chef and client accounts.
• Report on performance and identify opportunities to expand within key accounts.
• Build and maintain long-term relationships to drive loyalty.
• Visit busy kitchens, plan launches with chefs, and resolve issues as they arise.

Skills

Account management

Relationship building

B2B sales

Negotiation

Job description

About Paul Rhodes Bakery:

Founded by former Michelin-starred chef Paul Rhodes in 2003, Paul Rhodes Bakery has built a strong reputation as the go-to supplier of quality handcrafted sourdoughs, cakes and pastries in the capital. Paul’s ambition when he started the bakery was simple: to provide London’s busy chefs with the best handcrafted bread, made from the finest ingredients possible. Today, as the bakery heads towards twenty years in business, the goal remains the same and this ambition underpins everything we do. Our bakers and pastry chefs, along with a vital support network of customer service and account managers, packers, and drivers, work around the clock to provide our customers, with an exciting selection of products that are always fresh, relevant, and delicious - that they are happy to serve to their customers.

Who we serve:

We work with food businesses of all sizes, from hotels, restaurants, bars, retailers, delis, and small independents along with contract caterers, all of whom demand the best for their customers. Our business is constantly evolving, and we are always looking at new ways of working.

Key Account Manager:

The primary focus of the Key Account Manager is to build and maintain long-lasting relationships with our existing chefs and clients, supporting their needs and businesses whilst working to maintain, grow and look after ours.

Key Requirements of the Role:

Overseeing the retention and growth of allocated accounts, reporting on performance, and maintaining client relationships.

Minimum of 2 years of experience in Account Management, with a proven track record of managing key accounts in a B2B environment, ideally within the food and hospitality sectors.

Strong focus on building long-term relationships with key accounts to create client loyalty and prevent churn.

Ability to identify growth opportunities across multiple market sectors, with a strategic vision to expand into new areas while deepening relationships with existing clients.

Excellent reporting skills with an analytical approach to tracking account performance, sector growth, and potential risks.

A confident and self‑motivated team member with a positive, collaborative outlook is critical for this role, and someone who loves the food industry and has a passion for service.

Confidence and an engaging way with people is key here – visiting busy kitchens, dealing with chefs, planning menus with them, planning launches, and of course, resolving things when they go wrong.

You will be adaptable, flexible, and solution-driven, enthusiastic to work as a team through the highs and lows.

You will have a passion for food and be enthusiastic about Paul Rhodes Bakery, where we are as a business currently, and where we are going.

Perks:

Highly competitive base salary, plus £10,000 potential bonus

• Flexible working: a great combination of working from the bakery in Greenwich, at home, and out and about in kitchens meeting chefs
• Free bread and baked goods to all staff, plus staff discount at our shop in Greenwich
• Free Birthday cake of your choice
• Pension scheme
• Seasonal company social events

Please note that all applications must include a cover letter explaining why you think this role is for you.

We look forward to hearing from you!