Key Account Manager

JR United Kingdom; Rowley Regis; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a passionate and inclusive global team as an Account Manager, where your role is pivotal in enhancing customer productivity and safety in the construction industry. This dynamic position involves meaningful interactions with clients, providing tailored solutions, and leveraging innovative products and software. With extensive training, generous holiday, and performance incentives, you'll thrive in a culture that values teamwork and personal development. If you're driven, adaptable, and ready to make an impact, this opportunity is perfect for you.

Benefits

Extensive onboarding and training

Incentives for top performers

33.5 days’ holiday

Private healthcare

Life insurance

Wellbeing support

6% pension contribution

Company vehicle

Laptop

Mobile phone

Qualifications

• Experience in customer-facing roles with a focus on sales.
• Ability to understand customer pain points and provide solutions.

Responsibilities

• Visit sites and customers to understand their needs.
• Demonstrate innovative products and software on-site.
• Manage sales area strategically using CRM.

Skills

Customer-facing experience

Sales experience

Solution-oriented approach

Organizational skills

Resilience

Adaptability

Full manual UK driving license

Tools

Salesforce

Job description

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Account Manager Role at Hilti

As an Account Manager, you are the face of Hilti and the foundation of our direct sales model. This role involves having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

Who is Hilti?

Hilti is dedicated to innovation that enhances productivity, safety, and sustainability in the global construction industry and beyond. We foster strong customer relationships to create products and solutions that make construction better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages potential, owns personal development, and builds lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

What Does the Role Involve?

Your days as an Account Manager will vary, but generally include:

1. Visiting sites and customers in the field, asking open questions to understand needs, and providing tailored solutions.
2. Demonstrating innovative products and state-of-the-art software on-site.
3. Developing focus customers by building relationships and uncovering new business opportunities.
4. Managing your sales area strategically and operationally, utilizing the CRM system Salesforce.

What Do We Offer?

At Hilti, you join a passionate and inclusive global team with a caring and performance-driven culture. We support your growth with:

• Extensive onboarding and training, along with company-wide events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• A minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
• Private healthcare, life insurance, wellbeing support, and a 6% pension contribution.
• Company vehicle and fuel/charging card, laptop, and mobile phone.
• £2,000 reward for referring a successful candidate.

What You Need Is:

Key qualities and skills include:

• Customer-facing/sales experience in any industry.
• Solution-oriented approach to uncover customer pain points and needs.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability across all customer levels.
• Drive, motivation, curiosity, and excellent organizational skills.
• Essential: Full manual UK driving license (disclose points and expiry dates).

Who Should Apply?

We value diverse backgrounds. Some of our best account managers joined with no prior experience in sales or construction. Success depends on teamwork and ability, not background. Please apply only for roles where your skills are the best fit. The application process includes uploading your CV, answering short questions, an online assessment, and a short video interview. Successful candidates will go through three interview stages, with expenses paid for travel. If no role fits now, we will keep your details for future opportunities. Hilti is an equal opportunity employer, valuing contributions regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.