Key Account Manager

JR United Kingdom; Romsley CP; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance customer relationships and drive sales. This role emphasizes meaningful customer interactions, providing tailored solutions to improve productivity and safety. With a focus on teamwork and personal development, the company offers extensive training, performance incentives, and a supportive culture. Ideal candidates will possess strong customer-facing skills, resilience, and a solution-oriented approach. Join a passionate team dedicated to innovation and excellence in the construction industry.

Benefits

Private healthcare

Life insurance

Wellbeing support

6% pension contribution

Company vehicle

Laptop and mobile phone

33.5 days holiday

Incentives for top performers

Reward for referrals

Extensive onboarding and training

Qualifications

• Experience in customer-facing roles and sales.
• Solution-oriented mindset to address customer needs.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Manage sales area operationally and strategically using Salesforce.

Skills

Customer-facing experience

Solution-oriented approach

Excellent organizational skills

Resilience and adaptability

Drive and motivation

Education

Full manual UK driving license

Tools

Salesforce CRM

Job description

Account Manager Job Description

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As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

What's the role?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role involves engaging with customers to understand their needs and providing tailored solutions that enhance their productivity, safety, and sustainability.

Who is Hilti?

Hilti is a company dedicated to innovation that improves productivity, safety, and sustainability in the global construction industry and beyond. We build strong customer relationships to create products and solutions that make construction better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages potential, owns personal development, and builds lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked among the UK’s Top 20 Best Workplaces by the Great Place to Work Institute.

What does the role involve?

• Visiting sites and customers in the field, asking open questions to understand their needs, and turning insights into customized solutions.
• Demonstrating our innovative products and state-of-the-art software to customers on-site.
• Developing 'focus' customers by building relationships and uncovering new business opportunities.
• Managing your sales area operationally, organizationally, and strategically, utilizing the Salesforce CRM system.

What do we offer?

• A passionate, inclusive global team and a caring, performance-driven culture where you can grow.
• Extensive onboarding and training, along with company-wide events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• Minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays) with options to buy additional days.
• Private healthcare, life insurance, wellbeing support, and a 6% pension contribution.
• Company vehicle and fuel/charging card, laptop, and mobile phone.
• A £2,000 reward for referring a successful candidate.

What you need is:

The following skills and experience are desirable for an Account Manager:

• Customer-facing/sales experience in any industry.
• Solution-oriented approach to uncover customer pain points and needs.
• Alignment with our values — commitment, teamwork, courage, and integrity.
• Resilience and adaptability to interact with all customer levels.
• Drive and motivation to succeed and overcome challenges.
• Curiosity and passion for learning and growth.
• Excellent organizational skills to manage time and priorities independently.
• Essential: Full manual UK driving license to visit customers on-site five days a week. Please disclose points and expiry dates if applicable.

Who should apply?

We welcome candidates with diverse backgrounds; some of our best account managers joined with no prior experience in sales or construction. Success depends on teamwork and ability, not background. Please apply for only one role, and the team will assign you where your skills fit best.

Click the 'Apply Now' button to upload your CV and answer a few questions. The process takes approximately 90 seconds.

Note: This is a sales-only role. If shortlisted, you will complete a fun online assessment and a short pre-recorded video interview. Please check your junk mail for these communications. For support, contact [emailprotected].

The recruitment process includes three stages: an initial interview with a Regional Manager, a day-in-the-life 'field ride,' and a final interview with a Sales Director. Travel expenses are covered.

If no suitable role is available now, we will keep your details for future opportunities and stay in touch.

Hilti is committed to equal opportunity employment and values contributions from all team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.