Key Account Manager

Morgan Ryder; Richmond; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading company in the electronics industry is seeking a Key Account Manager in Richmond. The role involves managing customer accounts, developing strategies for account growth, and ensuring high levels of customer service. The ideal candidate will have proven experience in account management and strong communication skills, along with a robust understanding of the electronics market.

Qualifications

• Strong understanding of the electronics industry.
• Proven experience in managing key accounts and developing strategies.
• Excellent communication and negotiation skills.

Responsibilities

• Maintain a profitable customer portfolio and drive account development.
• Achieve sales and gross profit budgets while managing customer relationships.
• Proactively respond to sales inquiries and promote company products.

Skills

Customer Service

Negotiation

Communication

Financial Management

Procurement

Tools

ERP Systems

Job description

KAM - Richmond to £60,000 - Reporting into the Global Key Account Director

Job Purpose Summary:
Responsible for customer account management and maintenance, with the key objectives of maximising revenue in line with the company's strategic objectives.

Key Duties, Responsibilities & Accountabilities:

1. Maintain and develop a profitable customer portfolio through appropriate propositions and ethical sales methods by understanding the customers' business requirements.
2. Drive design activities within the account base utilizing all available resources.
3. Devise strategies for designated accounts to ensure successful delivery of objectives.
4. Proactively respond to, qualify, and follow up on sales inquiries to secure orders.
5. Take commercial ownership of customer relationships and business development within those accounts.
6. Achieve or exceed sales and gross profit budgets.
7. Manage customer inventory levels in line with company expectations.
8. Deliver high levels of service to customers.
9. Promote all products and services offered by the group to maximize sales.
10. Attend and present at customer meetings, including quarterly business reviews (QBRs).
11. Create and report on account development strategies and progress.
12. Procure products in accordance with customer requirements and company guidelines.
13. Liaise internally to resolve issues with customers and suppliers, including financial matters.
14. Ensure all sales administration is completed accurately and promptly.
15. Identify and report on market and client trends.
16. Observe competitor activity and gather intelligence.
17. Attend industry functions as required.
18. Represent the company professionally, aligning with our values at all times.

Knowledge, Skills, Experience & Attributes

• Strong understanding of the electronics industry and market, with excellent knowledge of electronic components.
• Proven track record of managing key accounts and developing strategic account strategies.
• Ability to successfully close opportunities.
• Knowledge of VMI offerings is advantageous.
• Excellent communication and negotiation skills.
• Successful experience in managing customer accounts and securing new business.
• High-level customer service skills, capable of cultivating long-term relationships.
• Experience working with budgets or a good understanding of financial management.
• Sourcing and procurement experience.
• Good IT skills, including maintaining accurate ERP data.

The list above is not exhaustive; you may be asked to perform other tasks within your capabilities to support overall business objectives. This job description may be reviewed and updated periodically.

At Morgan Ryder, we offer a full range of employment opportunities, from short-term and fixed-term temporary roles to permanent positions.

We recruit for companies in industries including food and drink manufacturing, FMCG, packaging, engineering, automotive, aerospace, warehousing, logistics, waste management, petrochemical, pharmaceutical, power & renewable energy.

Our commitment:

We value diversity and inclusion, and are committed to being a DE&I positive company. We encourage applications from all backgrounds, genders, orientations, disabilities, ethnicities, beliefs, ages, and family statuses.

Please note that calls to and from Morgan Ryder Associates Ltd. may be monitored or recorded for compliance, training, and record-keeping purposes.