Key Account Manager

Universal Business Team; Nottingham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A fast-growing, niche business in Nottingham seeks a Key Account Manager to nurture existing accounts and identify cross-selling opportunities. This dynamic role involves both office-based and field responsibilities, allowing for flexibility and autonomy. The company offers a competitive salary, commission structure, and a supportive team environment aimed at your professional growth.

Benefits

Company car

Commission structure

Ongoing training and professional development

Qualifications

• Experience in account management or sales.
• Proven success in B2B field sales, preferably in related sectors.
• Valid driver’s license and willingness to travel.

Responsibilities

• Managing relationships with existing customers and identifying sales opportunities.
• Building and maintaining long-term relationships with clients.
• Monitoring competitor activity to ensure customer retention.

Skills

Account management

Sales

Communication

Negotiation

Customer service

Job description

Key Account Manager
Nottingham
£45,000 - £55,000 + Car + Commission
Office & Field-Based | Autonomy & Flexibility

Are you a natural relationship-builder who thrives on delivering outstanding customer service and spotting new sales opportunities? Do you enjoy the freedom to plan your own day, build genuine connections, and work with an established customer base? If so, we’d love to hear from you.

About the Role

We’re on the lookout for a Key Account Manager to join our growing team in Nottingham. This isn’t a cold-calling, new business role — quite the opposite. You'll be nurturing hundreds of existing accounts, identifying cross-selling opportunities, and ensuring our customers remain loyal and satisfied.

As a trusted point of contact, you’ll build and maintain long-term relationships, proactively speak with customers to uncover needs, and ensure we’re never losing out to the competition. You’ll be based partly in our Nottingham office and partly in the field — and with full autonomy to plan your own day and appointments, this is a role that rewards initiative, organisation, and drive.

What You'll Be Doing

• Managing and growing relationships with a large portfolio of existing customers
• Identifying sales opportunities and cross-selling across our product/service range
• Speaking with customers via phone and in-person to understand their needs
• Quoting, booking appointments, and completing light admin work
• Taking customer orders and passing them to the relevant processing teams
• Monitoring competitor activity to ensure customer retention
• Enjoying the freedom to plan your own diary and manage your time effectively

What We're Looking For

• A confident communicator with experience in account management or sales
• Someone proactive, well-organised, and commercially savvy
• Ability to spot and act on sales opportunities within existing relationships
• Comfortable with both office-based and face-to-face customer interaction
• A team player who takes pride in delivering excellent customer service
• Proven success in B2B field sales, preferably in the packaging industry or a related sector such as manufacturing or thermal solutions
• Outstanding communication and people skills, with the ability to build rapport quickly
• Strong negotiation and closing skills to convert opportunities into long-term customers
• A valid driver’s license and willingness to travel across your assigned territory

Why Work For Us?

We’re not just another company — we’re a fast-growing, niche business with a reputation for excellence in our market. Our success is driven by cutting-edge systems and processes, a clear vision, and a tight-knit team that genuinely enjoys working together.

• Rapidly growing and full of opportunity
• Leaders in a specialist market with strong demand
• Excellent systems and structure that make your job easier
• Fun, high-energy office environment with a great vibe
• A close, collaborative team who support each other
• High-performing individuals with outstanding team morale
• A place where you can thrive, grow, and enjoy coming to work
• A competitive base salary with a generous commission structure
• A company car and travel allowance to support your on-the-road success
• Ongoing training and professional development opportunities to keep you growing
• A supportive, collaborative team that values your input and celebrates your wins

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