Key Account Manager

Enva; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recycling solutions provider is seeking a Key Account Manager to develop and manage client relationships and ensure the delivery of outstanding service. This role involves overseeing a national contract, with a focus on sustainable waste management solutions. Ideal candidates will have strong account management experience, excellent communication skills, and a passion for customer success. Competitive salary and benefits are offered.

Benefits

Competitive salary

Company pension scheme

24/7 Employee Assistance Programme

Lifestyle & Leisure Discounts

Free on-site parking

Qualifications

• Proven experience in client relationship management.
• Strong negotiation and communication skills.
• Ability to analyze data and produce reports.
• Collaborative and organized with a focus on satisfaction.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Lead a team of Regional Account Managers.
• Meet clients to review performance and discuss objectives.
• Identify opportunities to up-sell or cross-sell services.

Skills

Account management experience

Commercial negotiation skills

Data analysis and reporting

Excellent communication

Customer satisfaction focus

Tools

Microsoft Office

CRM systems

Job description

Department: Commercial (Sales & Marketing)

Location: Colwick

Overview

Enva is a leading provider of recycling and resource recovery solutions, helping businesses and communities across the UK manage their waste responsibly. We’re looking for a Key Account Manager to join our Account Management team. This is a pivotal role focused on managing and growing relationships with Enva’s key clients, ensuring the delivery of exceptional service, contract performance, and sustainable business growth. Reporting to the Head of Account Management, you’ll be responsible for overseeing a national contract – managing total waste, recycling, recovery, and ad-hoc service requirements. You’ll work closely with operational teams to ensure compliance, efficiency, and innovation across all aspects of waste management. This is a fantastic opportunity for a commercially driven relationship manager who is passionate about customer success, sustainability, and delivering long-term value.

Responsibilities

• Build and maintain strong, long-term relationships with key accounts, acting as the main point of contact for client needs and strategic direction.
• Lead and support a team of Regional Account Managers to deliver excellent communication, service, and continuous improvement.
• Regularly meet with clients to review performance, discuss objectives, and drive partnership-based improvement.
• Collaborate with internal teams (sales, operations, HSEQ, finance, and IT) to ensure service delivery meets contractual commitments.
• Identify opportunities to up-sell or cross-sell Enva services, driving growth through total waste management and resource recovery solutions.
• Advise clients on best practices aligned with waste hierarchy and circular economy principles.
• Prepare and maintain client reports, performance data, and trading agreements, ensuring all documentation is accurate and up to date.
• Negotiate and manage contracts, ensuring compliance with agreed terms and company policy.
• Support credit control and finance teams by resolving account queries and managing aged debt.
• Promote and maintain high standards of health, safety, and environmental compliance.
• Support the development and execution of an annual business plan for each key account, including clear revenue and performance objectives.

Skills, Knowledge and Expertise

We’re looking for a proactive, customer-focused account manager with excellent communication and organisational skills. You’ll combine commercial awareness with a passion for service excellence and sustainable business growth.

Essential:

• Proven experience in account management or client relationship management, ideally in waste management, logistics, or a related sector.
• Strong commercial and negotiation skills.
• Excellent communication, presentation, and influencing ability.
• Ability to analyse data, produce reports, and identify trends and opportunities.
• Collaborative and organised, with a strong focus on customer satisfaction.
• Competent in Microsoft Office and CRM systems.

Desirable:

• Experience managing national or multi-site contracts.
• Knowledge of waste management legislation and environmental compliance.
• Leadership experience managing a small team.

Why Work For Enva?

Enva is committed to providing more than just jobs; we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• 24/7 Employee Assistance Programme (EAP).
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.
• Holiday Purchase Scheme.