Key Account Manager

JR United Kingdom; Motherwell; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance customer relationships and drive sales. In this role, you will engage with clients, understand their needs, and provide tailored solutions to improve productivity and safety. With a focus on innovation, you will leverage state-of-the-art products and a robust CRM system to manage customer interactions effectively. The company offers extensive training, generous holiday allowances, and exciting incentives for top performers. If you are passionate about sales and customer engagement, this is an excellent opportunity to grow your career in a supportive environment.

Benefits

Extensive onboarding & training

Incentives for top performers

33.5 days’ holiday

Private healthcare

Life insurance

Wellbeing support

6% pension contribution

Company vehicle

Laptop

Mobile phone

Qualifications

• Customer-facing/sales experience in any industry is essential.
• Solution-oriented approach to uncover customer needs.

Responsibilities

• Visiting sites and customers to understand their needs.
• Demonstrating innovative products and software on-site.
• Managing sales area operationally and strategically.

Skills

Customer-facing experience

Sales experience

Solution-oriented approach

Organizational skills

Resilience and adaptability

Drive and motivation

Tools

Salesforce

Job description

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As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

What's the role?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

Who is Hilti?

Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. We build strong customer relationships, creating products and solutions that are Making Construction Better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages their potential, owns their personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

What does the role involve?

In your role as an Account Manager, no day will be the same, but your activities will include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, and listening to tailor solutions.
2. Demonstrating our innovative products and state-of-the-art software on-site.
3. Developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Managing your sales area operationally, organizationally, and strategically, utilizing the CRM system Salesforce.

What do we offer?

At Hilti, we foster a passionate and inclusive global team and a caring, performance-driven culture. You will be supported in your growth, with recognition and rewards for your results. Benefits include:

• Extensive onboarding & training, plus company events in Manchester.
• Incentives such as trips to New York City, Milan, and Miami for top performers.
• Minimum 10% salary increase after two consecutive years of high performance via our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays), with options to buy extra days.
• Private healthcare, life insurance, wellbeing support.
• 6% pension contribution, company vehicle, fuel/charging card, laptop, and mobile phone.
• £2,000 reward for successful candidate referrals.

What you need is:

Key qualities for an Account Manager include:

• Customer-facing/sales experience in any industry.
• Solution-oriented approach to uncover customer needs and provide suitable solutions.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability to interact with all customer levels.
• Drive, motivation, curiosity, and excellent organizational skills.
• Essential: Full manual UK driving license for site visits, with disclosure of points and expiry dates if applicable.

Who should apply?

We welcome diverse backgrounds; some of our best account managers joined with no prior experience. Success depends on teamwork and ability, not background. Please apply for the role best suited to your skills and do not submit multiple applications. The process includes uploading your CV, answering short questions, a fun online assessment, and a pre-recorded interview. Final stages involve interviews with a Regional Manager and a Sales Director, including a day-in-the-life 'field ride'. We cover travel expenses. If no current role fits, we will keep your details for future opportunities. Hilti is an equal opportunity employer valuing contributions from all team members regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.