Key Account Manager

Manchester Digital; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital marketing agency is expanding its Client Services team in Manchester. The role focuses on managing client accounts, building strong relationships, and driving revenue growth through excellent communication and service. Candidates should have a proven track record in performance marketing and a results-oriented mindset.

Benefits

Flexitime

Birthday off

Carbon offset role with The Dark Forest

Learning from fantastic people in the team

Qualifications

• Proven client success experience within a performance marketing agency.
• Track record of renewing contracts and securing upsells.
• Excellent communication and customer service skills.

Responsibilities

• Oversee a portfolio of client accounts, ensuring accountability for revenue.
• Manage client contracts and foster relationships.
• Resolve client concerns and deliver solutions.

Skills

Communication

Customer Service

Interpersonal Skills

Attention to Detail

Organisational Skills

Numeracy

IT Skills

Proactive Attitude

Team Player

Job description

Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our Client Services team to continuously improve and evolve our services.

We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite level search marketing.

The role

It’s about driving real client success… not just managing accounts but actively growing them.

As a key point of contact alongside our PPC, SEO, and Paid Social account leads, you’ll take full ownership of a client portfolio. Your mission? To build strong, lasting relationships founded on trust and transparency. You’ll focus on delivering real value, uncovering growth opportunities, and driving repeat and incremental revenue. Acting as a strategic advisor and backed by the technical expertise of our account leads, you’ll work confidently alongside our service teams to support clients holistically, ensuring their long-term success… and ours.

• Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.
• A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.
• Actively resolve client concerns and deliver solutions with exceptional customer service.
• Manage client contracts, securing renewals and upsells.
• Foster client relationships to develop cross-selling and referral opportunities.
• Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.
• Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.

What’s on offer

We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in. Enjoy this along with:

• Flexitime
• Birthday off, obvs
• Leafy Altrincham location
• Dark Horse will carbon offset your role with The Dark Forest (green is good)
• Working in an amazing team – Learning from some fantastic people

The requirements

• Proven client success experience within a performance marketing agency.
• Proven track record of renewing contracts, securing upsells and cross-selling.
• Excellent communication, customer service and interpersonal skills.
• Good understanding of PPC, SEO and Paid Social.
• Excellent attention to detail and experience managing contracted services.
• A results-oriented mindset focused on client satisfaction and revenue growth.
• All the gimmes – organisation, numeracy, IT skills, pro-active and a team player.

Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.