Key Account Manager

Orion Electrotech; Maidenhead; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading manufacturing company in Maidenhead is seeking an experienced Key Account Manager. This role involves managing key customer accounts, ensuring effective communication and contract execution. The ideal candidate will have strong customer-facing experience, knowledge of ERP and CRM systems, and excellent stakeholder management skills. This position offers a competitive salary of £40,000 – £47,000 annually.

Qualifications

• Proven experience in a customer-facing role within a manufacturing environment.
• Strong understanding of ERP, CRM, and MRP systems.
• Excellent communication, problem-solving, and stakeholder management skills.

Responsibilities

• Manage customer accounts and ensure timely order acknowledgements.
• Lead order book reviews and manage CRM opportunities.
• Collaborate with cross-functional teams to meet targets.

Skills

Customer-facing experience

Understanding of ERP systems

Communication skills

Problem-solving skills

Stakeholder management

Tools

CRM systems

MRP systems

Job description

Key Account Manager

Maidenhead
£40,000 – £47,000
Full-time, Permanent

Are you an experienced Key Account Manager with a passion for delivering exceptional customer service in a technical environment? As a Key Account Manager, you’ll be the primary operational contact for a portfolio of key customers, ensuring seamless communication, order alignment, and contract execution. You’ll act as the voice of the customer, driving performance, resolving issues, and supporting business growth.

Key Responsibilities as a Key Account Manager:

• Manage customer accounts, ensuring timely order acknowledgements and alignment with internal systems.
• Lead order book reviews, forecast management, and CRM opportunity tracking.
• Collaborate with cross-functional teams (Sales, Supply Chain, Engineering) to meet delivery and performance targets.
• Coordinate and issue accurate customer quotes, ensuring compliance and feasibility.
• Drive customer performance reviews, KPIs, and continuous improvement initiatives.
• Support customer visits, contract reviews, and financial pipeline planning.

What We’re Looking For as a Key Account Manager:

• Proven experience in a customer-facing role, within a manufacturing environment.
• Strong understanding of ERP, CRM, and MRP systems.
• Excellent communication, problem-solving, and stakeholder management skills.
• High attention to detail, numeracy, and commercial awareness.
• An understanding of overseas government contracts

If this opportunity as a Key Account Manager appeals to you, please don’t hesitate to apply and reach out to Jemma at Orion Reading.