Key Account Manager

Trip.com Travel Singapore Pte; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global travel service provider seeks a Key Account Manager in London. This role focuses on expanding the accommodation supply network and managing business partnerships to achieve KPIs. Ideal candidates will possess 2-3 years of related experience and a Bachelor's degree, thriving in a dynamic environment that promotes flexible work arrangements and career growth.

Benefits

Flexible work arrangements

Learning opportunities for career advancement

Company-sponsored activities

Qualifications

• 2-3 years' experience in business development.
• Ideally experience working with chain hotels.
• Proficiency in English; other languages a plus.

Responsibilities

• Expand accommodation supply network and manage key account relationships.
• Drive KPIs for account profiles by developing partners.
• Optimize key account product rates and availability.

Skills

Relationship Management

Business Development

Consulting Services

Education

Bachelor's Degree

Job description

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About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The Role

Key Account Manager based in London, your key objective will be to help expand Trip.com Group's accommodation supply network and establish and manage key account relationships. You will be taking care of the key accounts and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on Trip.com Group.

In this Role, you'll get to:

• Drive the market in reaching key performance indicators (KPIs) for account profile by developing and sustaining strong partner relationships, providing relevant data insights and superior consulting services to key account hotel partners (revenue management advice, marketing opportunities on Trip.com)
• Ensure that key account product (content, rates and availability) is consistently optimized and competitive on Trip.com Group to maximize customer conversion.
• Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs.
• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.
• Help to launch promotional campaigns to enhance productivity and opportunities to manage room availability and maintain competitiveness on Trip.com Group.
• The ability to communicate well with partners to help grow our business portfolio including preparation of relevant presentation materials to aid in growing our business during partner meetings;
• Ideally with strong knowledge of direct connectivity, and experience working with chain hotels

What you'll Need to Succeed:

• Bachelor's Degree, required 2-3 years' experience business development, ideally with experience working with chain hotels
• Travel will be required for partner meetings
• Flexibility to fast-changing business environment, and a fast leaner
• Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-
• driven
• Relationship Management, sincere relationship builder
• Proficiency in English, other languages a plus but not required
• Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
• Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives)

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!