Key Account Manager

WorldFirst; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading financial services company is seeking experienced Business Development professionals to join their London-based team. The role involves generating leads within the e-commerce space and maintaining client relationships to promote WorldFirst’s innovative payment solutions. Candidates should possess strong communication skills, a Bachelor's degree, and the ability to thrive in a dynamic environment.

Qualifications

• Experience selling to e-commerce brands within marketplace ecosystems.
• Proven ability to generate leads and sell to Business Owners and C-Suite executives.
• Experience in the international payments industry is an advantage.

Responsibilities

• Generate referrals and new business opportunities through your network.
• Maintain relationships with a set number of accounts and ensure customer satisfaction.
• Promote WorldFirst’s products within your portfolio.

Skills

Effective communication skills

Problem-solving skills

Attention to detail

Time and task management

Solution-oriented approach

Education

Bachelor’s degree

Job description

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Description

Position at WorldFirst

Introduction: WorldFirst is a subsidiary of Ant Group, a global digital payment and financial services leader. Through the World Account, WorldFirst serves SMEs engaged in international trade, both online via marketplaces or websites, and offline for importers and exporters. Our services include global collection, payments, currency conversion, and risk management to help customers reduce costs, improve efficiency, and seize global opportunities. We serve over one million customers worldwide, connected to more than 100 marketplaces.

What you’ll do: As part of Ant Group, our mission is ‘to make it easy to do business anywhere’. Our London-based Business Development team is responsible for expanding in the UK and EMEA region. We seek experienced BD professionals to join us.

• Use your network and assigned merchant portfolio to generate referrals and new business opportunities.
• Attend industry events to stay updated on trends and build new connections.
• Maintain a set number of accounts, build relationships, and ensure customer satisfaction.
• Promote uptake of WorldFirst’s products within your portfolio.
• Present solutions and educate merchants about our products and processes.
• Collaborate with related teams to resolve merchant issues.
• Share insights and feedback to ensure the customer’s voice is heard.
• Maintain regular contact with merchants to nurture business relationships.

What we’re looking for:

• Experience selling to e-commerce brands within marketplace ecosystems.
• Bachelor’s degree required.
• Proven ability to generate leads and sell to Business Owners and C-Suite executives.
• Solution-oriented approach to building customer relationships.
• Effective communication skills via phone, email, and face-to-face.
• Attention to detail, process-driven, with effective outreach strategies.
• Ability to handle objections and customer dissatisfaction.
• Strong time and task management and problem-solving skills.
• Collaborative mindset to support client needs.
• Ability to learn and adapt quickly in a fast-paced environment.
• Experience in the international payments industry is an advantage.

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