Key Account Manager

Job Description

Cell Therapy Account Manager (CTAM)

Location: North East and Yorkshire, United Kingdom

This role is for a top pharmaceutical company with a focus on a strong team relationship. Our clients are looking for someone with an extensive background in the field who can not only support the team from a technical sense but is also a team player. Someone with a "family feel" approach.

The account manager is accountable for managing key accounts related to Cell Therapy.

Responsibilities include but are not limited to:

1. Developing and executing territory account plans in line with Brand Strategy.
2. Managing professional relationships with HCPs in centres which deliver and/or refer patients for cell therapy treatment.
3. Execution of promotional strategy and tactics in both delivery and referral centres.

Being a core member of the commercial team, you will add value through engagement with key stakeholders at all levels to drive differentiation and continue establishing leadership in cell therapy. This is an excellent opportunity to become a part of a rapidly growing and expanding field of medicine.

Specific role responsibilities:

1. Operate in compliance with all laws, regulations and policies including Business Conduct policies and the ABPI/HPRA Code of Practice.
2. Collaborate regularly with local cross-functional team to coordinate HCP interactions, align on consistent and harmonized delivery of key messages and develop key account plans.
3. Develop significant relationships with Therapy Area Experts (TAEs), senior account level leadership, as well as other decision makers and influencers and provide timely follow-up on commitments and requests.
4. Responsible for meeting with appropriate leaders across the qualified centres to educate on, and logistically support, the use of products.
5. Collaborate with Cross Functional Team on the coordination of the cell journey to ensure a high level of patient access and cell delivery.
6. Provide Medical Affairs and Commercial colleagues with appropriate feedback and insights from interactions with healthcare professionals (HCPs).
7. Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions, and facilitating meetings with TAEs.
8. Facilitate and provide timely feedback to appropriate management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities.

Key Requirements and Competencies:

1. Proven track record of high performance in commercial roles within the pharmaceutical industry.
2. Proven ability to work across various functions (frequent interactions with the Business Unit Director, Head of Commercial, CTAM lead, Medical Director, Medical Scientists, cross-functional team).
3. Strong commercial and scientific acumen, being able to translate scientific information and eloquently educate on the value proposition of constructs.
4. Demonstrated ability and desire to provide high level customer support across stakeholder groups.
5. Possesses a long term, strategic understanding of the haematology/oncology market.
6. Experience executing with products/therapies that require complex customer delivery including logistics management.
7. Ability to successfully work and collaborate with field-based and internal cross-functional partners.
8. Ability to navigate a complex account environment and understand the needs/issues of various stakeholders at all levels within the account.
9. Experience in project management and executing in large accounts including strategic planning, problem solving, conflict resolution.
10. Demonstrated initiative and willingness to work hands-on with a sense of urgency, in a fast-paced, entrepreneurial environment.

Specific education and experience requirements:

1. Launch experience preferred.
2. Oncology/haematology experience preferred.
3. Working knowledge of regulatory and compliance requirements.
4. Exceptional organizational and time management skills.
5. Outstanding written, verbal and presentation skills in English.
6. Requires some overnight travel.
7. Life sciences degree.

Core Values:

1. Integrity (always doing the right thing).
2. Teamwork (collaborating in good faith).
3. Excellence (working at a high level of commitment and capability).
4. Accountability (taking personal responsibility).
5. Inclusion (encouraging diversity).

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