Key Account Manager

Key Account Manager

Job Purpose

To undertake sales activities, maintain, develop and grow sales of our client product range to existing and potential customers, in accordance with our client’s goals. Ensuring customers' needs and requests are met, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Primary Job Responsibilities and Measurement

• Managing existing customer accounts
• Identifying new customers for our clients' products and services as well as providing the necessary technical and pricing information to gain business (support & training provided)
• Close sales leads that come in via the sales channels (email, website, calls)
• Collaborate with the external sales team to develop and implement sales strategies.
• Provide a timely response and effective follow-up to all sales enquiries using appropriate methods.
• Serve as the lead point of contact to all customer account management matters.
• Effectively plan and prioritise time to call existing and potential customers within set time frames. Including lapsed customers and new business.
• Work within a team territory to achieve set goals within a set time frame.
• Identify and assess customers' needs to achieve satisfaction and drive sales.
• Develop existing accounts and relationships through effective planning and use of historical data.
• To receive and handle incoming phone calls and emails for all enquiries in a timely and effective manner.
• Obtaining regular feedback on previous experience with our client to ensure customer expectations are always met.
• Effective handling and ownership of customer complaints.
• Manage, organise, and update company/customer data on an ongoing basis.
• Manage product/service mix, pricing and margins according to company targets.
• Promote E-shop to customers.

Scope of Role

• Increasing business levels and achieving the maximum GPM for all our clients' products.
• Maintaining good customer relations with clients.
• Developing our client’s product presence in the marketplace.
• Keeping up to date with technical developments and information on Group products.
• Providing feedback on competitor products and activity.

Person Specification

Our client recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age.

You will be a knowledgeable Regional Sales & Accounts Specialist with demonstrable hands-on experience of the above responsibilities. You will share our passion for the company values which are: customer-oriented, success-oriented, family-oriented and innovative. You will thrive in a busy environment.

Skills, Qualifications & Expertise

• Highly motivated with a desire to achieve targets.
• Strong understanding of the cable industry is essential.
• Ability to establish good working relationships and good negotiation skills.
• Strong IT skills in Excel and Word and E-mail.
• Knowledge of SAP is an advantage.
• Experienced in using CRM.

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion.