Key Account Manager

Tritility Limited; Jarrow, Stoke-on-Trent; On-site; GBP 30,000 - 38,000; Full time

Job description

Are you an Account Manager with a background in the energy industry?

Are you looking to advance your career within a thriving team?

If the answer is a resounding yes, we have an unmissable opportunity for you!

On offer is the chance to stamp your mark as a Key Account Manager in an ambitious and expanding energy specialist where you will play a key part in the future success of the business.

What’s in it for you?

We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.

We offer comprehensive training as well as development and career progression opportunities.

As a Key Account Manager, you can also look forward to benefits include the following:

• Competitive salary up to £38,000 -DOE
• Up to 23 days annual leave + Bank Holidays.
• Gifted annual leave over the festive period.
• An extra day off on your birthday.
• Buy and sell annual leave.
• Private Health Insurance.
• £600/year cashback for routine optical and dental costs.
• Fully funded gym membership.
• 24/7 Employee Assistance Programme.
• Financial advice.
• Take a paid day off to volunteer for any charity of your choice
• Fully expensed social events including nights out and corporate hospitality.
• Weekly recognition in our Employee Appreciation Fridays.
• Dress-down Fridays with 3pm early finish.
• FREE secure on-site parking.

About us

We are Tritility, a growing business energy and water consultancy based in the North East- working with the UK’s leading energy suppliers, we help organisations to reduce their utility costs and reduce their environmental impact. Founded in 2019, we have grown from a team of two founders to over 130 employees.

About the role

As a Key Account Manager, you will be the heart and soul of Tritility, helping our clients by keeping in regular contact to ensure we deliver the best client journey from start to finish.

You will be able to identify client needs by clarifying information, dealing with issues and providing solutions within the best time frame. Within this role you will always go above and beyond what is expected of you, by providing a professional and excellent level of service.

Daily you will be interacting with clients, suppliers and third parties via inbound/outbound calls and emails, delivering a great experience, making sure all client’s needs are met, providing helpful advice and support, whilst developing and building sustainable relationships.

You will also oversee the performance of acquisitions, renewals and brand promotion activities playing a crucial role in developing growth strategies and resolving sales challenges.

You will make customers aware of additional services we provide, and escalate, when necessary, complaints accordingly in line with company policies, and ensure set KPIs and SLAs are maintained and adhered to.

The role will be based onsite at our Jarrow office (NE32 3DP) with our standard working hours of Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm.

Yes, you read that right, no evenings, no weekends and an early finish on a Friday!

Your experience

This position would suit a Key Account Manager with a minimum of 12 months’ experience in a similar role in energy sales, from a supplier background and would be a perfect role for someone who has:

• Experience in cross-selling and up-selling when dealing with customers, ideally you will have experience in identifying and developing further opportunities with our customers.
• Experience in using Microsoft Office products in particular Microsoft Word and Excel.
• Excellent verbal and written communication skills, with the ability to interact confidently and professionally to a range of stakeholders.
• A proven track record of delivering quality customer service to a diverse customer base across all sectors.
• A problem-solver with a high level of attention to detail and accuracy utilising data to improve performance.
• Outstanding interpersonal abilities.
• Flexible and adaptable, able to respond to changing demands and can prioritise work effectively.
• Promotes a culture of sharing of best practice and getting things right first time!

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other roles.