Key Account Manager

Civica; Hertford Heath; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension contributions (5% employer)

Income protection (up to 75% salary)

Life assurance (4x salary)

Critical illness cover (£25,000 lump)

Private medical insurance

Health cash plan

Dental insurance

Affinity groups

Refer a friend bonus

Job summary

Civica is seeking a Regional Key Account Manager to own and grow a portfolio within Local Government, delivering executive relationships, growth plans and a regional commercial strategy. You will drive multi-solution opportunities and partner with customers to improve outcomes for communities.

This is a build, grow and lead role with accountability for a region, not just a slice. You will shape account plans, hunt new business and strengthen partnerships to deliver Civica’s GovTech ambitions.

Qualifications

• Deep expertise in Local Government and regulated markets.
• Strategic account growth, retention and expansion.
• Strong commercial acumen and value-based selling.
• Executive stakeholder management and relationship building.
• Proven ability to identify and convert growth opportunities.

Responsibilities

• Owning key accounts - accountable end-to-end for relationship strength, growth and retention across your patch.
• Building account plans that mean something - grounded in a clear understanding of each client's objectives.
• Hunting new business - identifying and developing Enterprise and multi-solution opportunities across the portfolio.
• Growing digital partnerships - that support regional growth and better customer outcomes.
• Defining how Civica wins - in Local Government and Regulated markets, regionally.
• Bringing thought leadership - to customers, partners and colleagues — not just product pitches.
• Reading the room (and the data) - tracking customer sentiment and turning insight into retention and growth activity.

Skills

Local Government expertise

Executive stakeholder management

Strategic account growth

Commercial acumen

Relationship building

Growth opportunities identification

Job description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as a Regional Key Account Manager at Civica

As Regional Key Account Manager within Civica's Local Government business, you'll take ownership of a portfolio of accounts building the executive relationships, growth plans and commercial strategy that keep Civica front of mind as the trusted partner helping Local Government deliver better outcomes for their communities.

This isn't a maintain-and-manage role. It's a build, grow and lead role for someone who wants real accountability over a region, not just a slice of it.

What you will do to be successful in this role

• Owning key accounts - accountable end-to-end for relationship strength, growth and retention across your patch
• Building account plans that mean something - grounded in a clear understanding of each client's objectives
• Hunting new business - identifying and developing Enterprise and multi-solution (MSA) opportunities across the portfolio
• Growing digital partnerships - that support regional growth and better customer outcomes
• Defining how Civica wins - in Local Government and Regulated markets, regionally
• Bringing thought leadership - to customers, partners and colleagues — not just product pitches
• Reading the room (and the data) - tracking customer sentiment and turning insight into retention and growth activity

Requirements

• Deep expertise in Local Government and regulated markets
• Strategic account growth, retention and expansion
• Strong commercial acumen and value-based selling
• Executive stakeholder management and relationship building
• Proven ability to identify and convert growth opportunities

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
• Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions - 5% employer match to support your future.
• Income Protection - Up to 75% salary cover for long-term illness.
• Life Assurance - 4x salary tax-free lump sum.
• Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance - Fast access to private healthcare.
• Health Cash Plan - Claim back physio, therapies & more.
• Dental Insurance - Cover for routine & emergency care.
• Affinity Groups - Join employee-led communities.
• Bounty Bonus - Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.