Key Account Manager

Civica UK Ltd; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension Contributions

Income Protection

Life Assurance

Critical Illness Cover

Private Medical Insurance

Health Cash Plan

Dental Insurance

Affinity Groups

Bounty Bonus

25 Days Annual Leave

Job summary

Civica UK Ltd is seeking a Regional Key Account Manager within Civica's Local Government business. You will own a portfolio of accounts, build executive relationships, grow revenue, and shape commercial strategy across your region.

This is a build, grow and lead role that requires proactive hunting of new business, development of Enterprise and multi-solution opportunities, and leadership of digital partnerships to improve customer outcomes.

Qualifications

• Own end-to-end relationships with a portfolio of accounts in Local Government and regulated markets.
• Develop and implement account plans grounded in client objectives and growth.
• Identify and convert growth opportunities across the portfolio.
• Grow digital partnerships to support regional growth and better customer outcomes.
• Provide thought leadership beyond product pitches to win in market.

Responsibilities

• Own key accounts - accountable for relationship strength, growth and retention across your patch.
• Build account plans that translate client objectives into concrete actions.
• Hunt new business - identify and develop Enterprise and multi-solution opportunities.
• Grow digital partnerships to support regional growth and better customer outcomes.
• Define how Civica wins in Local Government and Regulated markets, regionally.
• Bring thought leadership to customers, partners and colleagues.
• Read the room (and the data) to drive retention and growth.

Skills

Key account management

Strategic growth

Stakeholder management

Value-based selling

Data-driven decisions

Job description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as a Regional Key Account Manager at Civica

As Regional Key Account Manager within Civica's Local Government business, you'll take ownership of a portfolio of accounts building the executive relationships, growth plans and commercial strategy that keep Civica front of mind as the trusted partner helping Local Government deliver better outcomes for their communities.

This isn't a maintain-and-manage role. It's a build, grow and lead role for someone who wants real accountability over a region, not just a slice of it.

What you will do to be successful in this role

• Owning key accounts - accountable end-to-end for relationship strength, growth and retention across your patch
• Building account plans that mean something - grounded in a clear understanding of each client's objectives
• Hunting new business - identifying and developing Enterprise and multi-solution (MSA) opportunities across the portfolio
• Growing digital partnerships - that support regional growth and better customer outcomes
• Defining how Civica wins - in Local Government and Regulated markets, regionally
• Bringing thought leadership - to customers, partners and colleagues — not just product pitches
• Reading the room (and the data) - tracking customer sentiment and turning insight into retention and growth activity

• Deep expertise in Local Government and regulated markets
• Strategic account growth, retention and expansion
• Strong commercial acumen and value-based selling
• Executive stakeholder management and relationship building
• Proven ability to identify and convert growth opportunities

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.