Key Account Manager

ISS Facilities Services; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company is seeking a Key Account Manager in Stanmore to oversee operations and client relationships. This role requires a proven background in facilities services, exceptional leadership skills, and the ability to manage budgets. Join a diverse team focused on service excellence and operational efficiency, offering a permanent and rewarding career.

Qualifications

• Proven track record in facilities services operations, particularly in cleaning and/or catering.
• Experience in an operational management role with financial and commercial accountability.
• Demonstrated ability to lead and develop diverse teams effectively.

Responsibilities

• Maintain high standards of hygiene, service delivery and staff behaviour.
• Manage site resources including budgets and staffing.
• Build and maintain strong client and stakeholder relationships.

Skills

Facilities services operations experience

Client management skills

Financial and commercial accountability

Leadership skills

Communication skills

Job description

Overview

Key Account Manager – Location: Stanmore, HA7 4LP • Hours: 37.5 • Contract Type: Permanent. This role supports the Key Account Director in planning and delivering growth and profitability across a major account. This is an opportunity to step into a management role, gain experience across multiple service lines, and build strategic, financial, and customer management skills.

Responsibilities

• Maintain high standards of hygiene, service delivery, staff behaviour, and presentation across all sites.
• Manage site resources, including budgets, capital expenditure, staffing, and quality assessment systems to meet ISS, Trust, and client requirements.
• Report accurate financial results, ensure compliance with procedures, and drive cost control and continuous improvement.
• Build and maintain strong client and stakeholder relationships, acting as the key point of communication and ensuring professional representation of the account.
• Lead, motivate, and develop site teams by setting clear goals, managing performance, and promoting equal opportunities and diversity.
• Communicate and deliver the Site Business Plan, identifying opportunities for growth, innovation, and service excellence.
• Participate in on-call rotas and respond proactively to customer needs, operational challenges, and change initiatives.

Qualifications

• Proven track record in facilities services operations, particularly in cleaning and/or catering (healthcare, retail or hospitality preferred).
• Experience in an operational management role with financial and commercial accountability (PFI and/or multi-functional healthcare site desirable).
• Strong background in soft services with customer focus and client management skills.
• Demonstrated ability to lead and develop diverse teams effectively.
• Strong commercial and financial acumen, including P&L and budget management.
• Excellent communication, influencing and presentation skills, with the ability to build credibility at all organisational levels.
• High level of initiative, creativity, attention to detail, and ability to manage multiple projects under pressure.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]