Key Account Manager

swift; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Swift is hiring a Key Account Manager for the UK & Ireland Business Development team with a banking segment focus. This role sits in London and offers a hybrid work arrangement (minimum 2 days per week).

You will manage relationships with Swift's largest banking and PSP clients, driving adoption of Swift's solutions and partnerships. The successful candidate will build client relationships, translate market needs into strategic initiatives, and collaborate across Swift to deliver value.

Qualifications

• Masters Degree in Business Administration or equivalent experience.
• 10+ years' sales experience in the banking / payments / PSP ecosystem
• Experience with Swift or other transaction technology/software companies
• Knowledge of key players and stakeholders within the Banking and PSP sector
• Experience working with senior executives within major financial institutions
• Strong communication skills - written, verbal and presentation
• Ability to engage at multiple levels of an organisation
• Excellent organizational skills and the ability to prioritise task

Responsibilities

• Be your client's trusted advisor on all core Swift topics. Lead the end-to-end relationship from strategic initiatives to day-to-day opportunities/projects.
• Establish a focused and well-organised approach to run your portfolio using account plans, regular business reviews and Salesforce.
• Represent Swift and promote products and services to grow our business by participating in industry conferences, forums and meetings (may require occasional travel).
• Develop a strong network across the Banking and PSP sector, engage with industry bodies and ensure up to date knowledge of trends affecting the sector, forthcoming regulatory changes etc.
• Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships.
• Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners.

Skills

Relationship management

Strategic selling

Communication skills

Stakeholder engagement

Presentation skills

Education

MBA

University degree

Tools

Salesforce

Job description

ABOUT US

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Swift is hiring a Key Account Manager for the UK & Ireland Business Development team with a banking segment focus. This role will sit within London and provide a hybrid (minimum 2 days/week) work environment. We're looking to find someone who has the passion and desire to drive deep engagement with the community. The individual will manage the relationships with some of Swift's largest and most strategic clients in the Banking and PSP sector.

This position reports to the Head of Banking and PSP sector and will work closely with their peer Key Account Managers. The individual will be focused on building client relationships, driving a vision around critical initiatives, and driving adoption and utilisation of Swift's solutions. Close collaboration with colleagues across the organisation to understand client needs and how Swift can enable clients to achieve their strategic goals will be key.

Key responsibilities

• Be your client's trusted advisor on all core Swift topics. Lead the end-to-end relationship from strategic initiatives to day-to-day opportunities/projects.
• Establish a focused and well-organised approach to run your portfolio using account plans, regular business reviews and Salesforce.
• Represent Swift and promote products and services to grow our business by participating in industry conferences, forums and meetings (may require occasional travel).
• Develop a strong network across the Banking and PSP sector, engage with industry bodies and ensure up to date knowledge of trends affecting the sector, forthcoming regulatory changes etc.
• Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships.
• Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners.

What will make you successful?

• Masters Degree in Business Administration or equivalent experience required, advanced degree preferred
• 10+ years' sales experience in the banking / payments / PSP ecosystem
• Experience with Swift or other transaction technology/software companies
• Knowledge of key players and stakeholders within the Banking and PSP sector
• Experience working with senior executives within major financial institutions
• Strong communication skills - written, verbal and presentation
• Ability to engage at multiple levels of an organisation
• Excellent organizational skills and the ability to prioritise task

Education

University degree

Experience

At least 10 years experience in sales, of which 3 years in the financial industry

Domains

Market Infrastructures / Relationship Management / Business Consulting

Key Responsibilities

1. Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity.
2. Develop plans for large sales accounts / infrastructure development / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.
3. Implement plans / projects/ initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities . Implement parts of major key projects / programmes
4. Act as a single point of contact for large clients and/or support as a center of expertise on a specific area/initiative.
5. Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
6. Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.
7. Maintain skills and knowledge.
8. Coach less experienced sales staff and share knowledg