Key Account Manager

ISS; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a dedicated leader to enhance service standards in the healthcare sector. This role involves establishing compliance, overseeing operations, and driving financial performance while fostering a culture of safety and inclusivity.

Qualifications

• Proven track record in facilities operations, especially in healthcare or hospitality.
• Extensive experience in operational management with financial responsibility.
• Skilled in communication and stakeholder engagement.

Responsibilities

• Embed a 'Safety First' culture ensuring compliance across operations.
• Monitor financial performance and manage staffing and resource planning.
• Build strong relationships with NHS clients and deliver timely financial reports.

Skills

Commercial acumen

Team leadership

Operational management

Client relationship management

Attention to detail

Job description

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A key part of the role will be to establish and maintain robust, responsive service standards across all areas, ensuring consistency and quality.

You will identify and develop new business opportunities, while effectively managing commercial risks to support sustainable growth.

Promoting and embedding a culture where Health & Safety comes first is essential, ensuring compliance and best practice across all operations.

This is a leadership role that offers the chance to make a lasting impact within a vital and rewarding sector.

Key Responsibilities

• Embed a “Safety First” culture and ensure full compliance with HASAW, Food Safety, and COSHH regulations
• Maintain high hygiene and work standards, managing staff behaviour and appearance across sites
• Monitor financial performance and site resource planning, including capex, staffing, and labour efficiency
• Lead quality assurance processes to meet both ISS and client standards
• Build strong relationships with NHS clients and ensure clear, effective communication at all levels
• Deliver accurate and timely site financial reports with a focus on control and continuous improvement
• Uphold brand standards and ensure the site reflects ISS's professional image at all times

Professional and Personal Competencies/Qualifications

• Proven track record in facilities operations, especially in cleaning or catering within healthcare, retail, or hospitality
• Experience leading and developing diverse teams across various service lines
• Extensive experience in operational management with financial and commercial responsibility, ideally in PFI or multi-functional healthcare
• Strong commercial acumen and ability to manage client relationships effectively
• High attention to detail and ability to manage multiple deadlines and projects
• Skilled in communication, influence, and stakeholder engagement at all levels
• Creative, proactive, and resilient in addressing operational challenges

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.