Key Account Manager

Clarks; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working options

Career development and progression

Supportive and collaborative culture

Job summary

Clarks is seeking a Wholesale professional to deliver the national accounts plan, optimize market share, revenue and margin across distribution channels. You will manage orders, deadlines, and growth initiatives with key customers while upholding the Clarks brand messaging globally.

The role requires strong commercial acumen, wholesale experience, and the ability to coordinate internal teams to deliver a seamless customer experience.

Qualifications

• Retail or Apparel/Fashion background is ideal.
• Knowledge of national/consignment accounts markets and competition.
• Knowledge of wholesale business processes and sales cycles.
• Commercial and financial acumen.
• IT literate; MS Office (Word, Excel, Outlook, PowerPoint).
• Experience in managing a sales area and growing brand share.

Responsibilities

• Deliver the wholesale plan for national accounts to optimize market share and margin.
• Oversee the order book and ensure deadlines and targets are met.
• Identify opportunities and deliver growth plans with key customers.
• Represent Clarks brand messaging to customers for a consistent global image.
• Manage customer relationships through internal teams to ensure satisfaction.
• Control costs to maximize contribution and ROI.
• Build relationships with stakeholders to support wholesale strategy delivery.
• Coordinate cross-functional communication for product, merchandising, marketing, and sales alignment.
• Represent national/consignment accounts within the wholesale team to shape sales strategy.
• Represent Clarks with key customers to convey brand strategy and values.
• Manage the Wholesale Administrator.

Skills

Wholesale

Sales management

Negotiation

MS Office

Cross-functional

Brand management

Account management

Order processing system

Tools

Order processing system

Job description

Location: London

Responsibilities

• Deliver the wholesale plan for national accounts, optimizing market share, revenue, and net achieved margin through segmented distribution.
• Deliver sales and administration deadlines and manage day-to-day aspects of the order book to meet required targets.
• Drive growth by identifying new opportunities and delivering business and growth plans with key customers.
• Represent and deliver brand messaging to customers to portray a consistent brand image globally.
• Manage all aspects of the customer relationship through relevant internal teams, articulating their needs to ensure customer satisfaction.
• Control relevant costs to maximize contribution.
• Build and maintain relationships with key stakeholders internally to ensure effective engagement and support for the overall successful delivery of the wholesale strategy.
• Coordinate communications and feedback between internal teams to ensure product, merchandising, marketing, and sales teams are aligned and aware of issues and opportunities to deliver wholesale objectives.
• Represent national / consignment accounts as part of the wider wholesale team to contribute to the development of the company sales strategy.
• Represent Clarks with key customers, ensuring partners have an excellent understanding of the Clarks brand strategy.
• Manage the Wholesale Administrator.

Qualifications

• Retail - Apparel and Fashion background is ideal
• Knowledge of national / consignment accounts markets and competition
• Knowledge of wholesale business, including sales cycle management and processes
• Commercial and financial acumen
• IT literate, MS Office user (Word, Excel, Outlook, PowerPoint)
• Experience in effective management of a sales area
• Experience in implementing successful sales strategy
• Experience in growing and developing a brand's market share through appropriate distribution channels
• Experience in negotiating commercial deals
• Ability to manage and prioritize workload
• Ability to use an order processing system
• Ability to manage complex cross-functional projects
• Ability to influence at all levels

What We Offer

• Flexible working options
• Career development and progression opportunities
• Supportive and collaborative culture

At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.

Disclaimer

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.