Key Account Manager

Escape Recruitment Services; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics firm is seeking an experienced Key Account Manager to manage a portfolio across Scotland. Responsibilities include developing existing accounts, building relationships with clients, and ensuring reliable service. The ideal candidate has a strong logistics background and field sales experience. The position requires significant travel, with most of the week spent visiting clients.

Qualifications

• Strong background in logistics with understanding of freight movements.
• Proven experience managing and growing complex key accounts.
• Experience in a field-based sales or account management role.

Responsibilities

• Grow and develop a portfolio of established accounts.
• Build strong relationships with senior contacts.
• Create practical account plans with the Customer Success Team.
• Lead customer review meetings and resolve issues.

Skills

Logistics background

Account management

Field-based sales experience

Communication skills

Organizational skills

Job description

Field Based Across Scotland

A respected logistics business is seeking an experienced Key Account Manager to take ownership of a varied portfolio across Scotland. You will work with manufacturing and distribution clients, strengthen existing partnerships, uncover new opportunities, and support accounts that may not have growth potential but still rely on steady contact. The position suits someone who enjoys meeting customers in person and knows how to build trust over time. Around eighty five percent of your week will be spent on the road visiting clients.

The Role

• Grow and develop a portfolio of established accounts within manufacturing, distribution and FMCG
• Build strong relationships with senior contacts and gain a clear picture of their priorities and pain points
• Keep regular contact with lower growth accounts and ensure they continue to receive a reliable service
• Create practical account plans with the Customer Success Team to protect and increase revenue
• Track activity, forecast performance, and manage a healthy sales pipeline
• Lead customer review meetings and handle any issues with a calm, solution focused approach
• Keep accurate CRM records and support Finance with invoicing queries and aged debt when needed
• Contribute to wider business development activity when opportunities arise

About You

• Strong background in logistics with a sound understanding of freight movements by road, air, sea and parcel or pallet networks
• Proven experience managing and growing complex key accounts rather than general sales experience with limited account management exposure
• Experience in a field-based sales &/or account management role
• Able to read a customer's needs and shape plans that help them achieve their goals
• Clear communicator who can work well with internal teams and influence at senior level
• Organised and consistent with the ability to handle a busy portfolio
• Steady, credible approach with a solutions-based sales approach