Key Account Manager

JR United Kingdom; Erskine; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company seeks a dynamic Account Manager to foster meaningful relationships with customers in the construction industry. This role emphasizes a consultative approach, where you will engage with clients to uncover their needs and offer tailored solutions. With a strong focus on personal development and teamwork, you will be supported by extensive training and performance incentives. Enjoy a rewarding career with opportunities for growth, a competitive salary, and a range of benefits, including private healthcare and a company vehicle. If you are driven, adaptable, and passionate about learning, this is the perfect opportunity for you.

Benefits

Extensive onboarding and training

Incentives for top performers

Minimum 10% salary increase after 2 years

33.5 days’ holiday

Private healthcare

Life insurance

Wellbeing support

6% pension contribution

Company vehicle

Company laptop and mobile phone

Qualifications

• Experience in customer-facing roles with a solution-oriented mindset.
• Strong organizational skills to manage time and priorities.

Responsibilities

• Visit clients to understand their needs and provide tailored solutions.
• Manage sales area strategically using CRM tools.

Skills

Customer-facing/sales experience

Solution-oriented approach

Excellent organizational skills

Resilience and adaptability

Drive and motivation

Curiosity and passion for learning

Education

Full manual UK driving license

Tools

Salesforce

Job description

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As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHAT'S THE ROLE?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development, and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

WHAT DOES THE ROLE INVOLVE?

In your role as an Account Manager, no day will be the same, but you can expect your days to include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, and listening to tailor solutions.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Further developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Managing your sales area operationally, organizationally, and strategically, utilizing the CRM system, Salesforce.

WHAT DO WE OFFER?

At Hilti, we have a passionate and inclusive global team and a caring, performance-driven culture. You will be part of something special — a place to grow, supported by colleagues and recognized for your results.

• Extensive onboarding and training, plus company events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• Minimum 10% salary increase after 2 years of high performance via our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays) with options to buy extra days.
• Private healthcare, life insurance, wellbeing support.
• 6% pension contribution.
• Company vehicle and fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate.

WHAT YOU NEED IS:

Key qualities include:

• Customer-facing/sales experience in any industry.
• Solution-oriented approach to uncover customer pain points and needs.
• Alignment with our values — commitment, teamwork, courage, integrity.
• Resilience and adaptability to interact with all customer levels.
• Drive and motivation to succeed and overcome challenges.
• Curiosity and passion for learning and growth.
• Excellent organizational skills for managing time and priorities independently.
• Essential: Full manual UK driving license; points disclosure required if applicable.

WHO SHOULD APPLY?

We welcome diverse backgrounds. Some of our best account managers joined with no prior experience in sales or construction. Success depends on teamwork and ability, not background.

Please apply only for one role, as the team will assign you based on your skills.

Apply via the 'Apply Now' button, upload your CV, and answer brief questions. The process takes about 90 seconds.

SELECTION PROCESS

If suitable, you’ll complete an online assessment and a short pre-recorded video interview — check your junk mail for these.

Further steps include an interview with a Regional Manager, a day-in-the-field, and a final interview with a Sales Director. Travel expenses are covered.

FUTURE OPPORTUNITIES

If no current roles fit, we’ll keep you in our talent pool and stay in touch for future opportunities.

OUR VALUES

Hilti is an equal opportunity employer, valuing contributions from all team members regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.