Key Account Manager

Nurtur; Derby; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital services provider in the UK is seeking a skilled Key Account Manager to cultivate relationships with major clients. This role involves guiding clients through onboarding, conducting training, and crafting tailored marketing strategies to enhance revenue. Ideal candidates should be proactive, organized, and possess excellent communication skills, with a background in account management. The position offers a generous holiday allowance and various perks.

Benefits

Generous holiday allowance

Birthday off

Private Health Scheme

Regular team events

Perkbox membership

Death in service cover

Enhanced maternity pay

Free snacks and soft drinks

Free on-site parking

Qualifications

• Previous experience in account management or project management is required.
• Must have excellent presentation skills and confidence in communication.
• Willingness to travel UK-wide is necessary.

Responsibilities

• Manage and grow relationships with key clients.
• Deliver training to clients to maximize product usage.
• Conduct monthly business reviews to showcase ROI.

Skills

Experience in account management

Confident communicator

Knowledge of the property industry

Highly organised

Proven relationship-builder

Familiar with CRM systems

Self-motivated

Tools

Microsoft Office

Job description

About Nurtur Ltd

Nurtur Ltd is a leading provider of digital services and technology for the property industry. We help property professionals generate more revenue through innovative marketing solutions, cutting-edge tools, and expert strategy.

The Role

We’re looking for a highly organised, detail-driven Key Account Manager to take the lead on managing and growing relationships with our biggest clients.

You’ll be their go-to expert, guiding them through onboarding, training, and developing tailored marketing strategies that drive maximum ROI, boost retention, and deliver measurable growth.

This role puts you at the centre of our Key Accounts team, collaborating with sales, customer success, support, creative, and communications colleagues to ensure your accounts get the very best from our platform.

Key Responsibilities

• Take full ownership of your allocated key accounts – from onboarding through to long-term growth.
• Act as the primary point of contact for your clients, building strong, lasting relationships.
• Deliver engaging online and on-site training to maximise product usage and results.
• Conduct monthly business reviews to demonstrate ROI and identify upsell opportunities.
• Manage renewals and expansion conversations to drive additional revenue.
• Resolve complex issues by liaising with internal teams, acting as the client’s advocate.
• Work closely with clients to design and implement bespoke marketing strategies.
• Support in creating training resources and educational content to boost adoption.
• Keep CRM records up to date with all client interactions and account changes.
• Promote the Nurtur brand through professional, high-quality client engagement.
• Arrange testimonials and case studies to share client success stories.

About You

• Experience in account management, client services, or project management.
• Confident communicator with excellent presentation skills.
• Knowledge of the property industry is a strong advantage.
• Highly organised with strong multi-tasking abilities.
• Proven relationship-builder with a knack for spotting upsell opportunities.
• Comfortable with Microsoft Office and ideally familiar with CRM systems.
• Self-motivated, proactive, and solution-focused.
• Willing to travel UK-wide (including some overnight stays).
• Full UK driving licence.
• Marketing experience would be a bonus.

What’s in it for you?

• Generous holiday allowance – 25 days a year, increasing to 30 with service.
• Birthday off, every year – because birthdays should be for celebrating, not working.
• Private Health Scheme – supporting your wellbeing inside and out.
• Regular team events – from fun socials to company away days.
• Perkbox membership – discounts, treats, and perks at your fingertips.
• Death in service cover – peace of mind for you and your loved ones.
• Enhanced maternity pay – support for life’s biggest milestones.
• Free snacks and soft drinks – keep fuelled throughout your day.
• Free on-site parking – because parking should never be a hassle.