Key Account Manager

JR United Kingdom; Congresbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to strengthen customer relationships and drive sales in the construction sector. This role offers the opportunity to engage directly with clients, identify their needs, and present innovative solutions that enhance productivity and safety. With a supportive and inclusive culture, the company prioritizes personal growth and offers extensive training, performance incentives, and a range of benefits including private healthcare and a company vehicle. If you're passionate about customer engagement and eager to develop your career, this role is perfect for you.

Benefits

Extensive onboarding & training

Incentives for top performers

33.5 days’ holiday

Private healthcare

Company vehicle

Company laptop

£2,000 referral reward

Qualifications

• Customer-facing experience is essential for understanding needs.
• Solution-oriented mindset to address customer pain points.

Responsibilities

• Visit customers, understand their needs, and provide tailored solutions.
• Manage sales area operationally and strategically using Salesforce.

Skills

Customer-facing/sales experience

Solution-oriented mindset

Excellent organizational skills

Resilience and adaptability

Drive and motivation

Curiosity and passion for learning

Education

Full manual UK driving license

Tools

Salesforce CRM

Job description

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHAT'S THE ROLE?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. We build strong customer relationships to create products and solutions that are Making Construction Better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages potential, owns personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

WHAT DOES THE ROLE INVOLVE?

In your role as an Account Manager, no day will be the same, but your activities will include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, and turning this into tailored solutions.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Managing your sales area operationally, organizationally, and strategically, utilizing the CRM system Salesforce.

WHAT DO WE OFFER?

At Hilti, you join a passionate and inclusive global team with a caring, performance-driven culture. We support your growth with:

• Extensive onboarding & training, plus company-wide events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• A minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
• Private healthcare, life insurance, wellbeing support, and a 6% pension contribution.
• Company vehicle and fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate.

WHAT YOU NEED IS:

Key qualities for an Account Manager include:

• Customer-facing/sales experience in any industry.
• Solution-oriented mindset to identify customer pain points and provide suitable solutions.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability to engage with all customer levels, from site operators to managing directors.
• Drive and motivation to succeed and overcome challenges.
• Curiosity and passion for learning, development, and growth.
• Excellent organizational skills for managing time and priorities independently.
• Essential: Full manual UK driving license to visit customers on-site five days a week. Please disclose points and expiry dates on your license.

WHO SHOULD APPLY?

We welcome candidates from diverse backgrounds, including those with no prior sales or construction experience. Success at Hilti depends on teamwork and ability, regardless of background.

Please apply through the 'Apply Now' button, upload your CV, and answer brief questions. The process takes around 90 seconds.

**SALES ONLY**

If shortlisted, you’ll complete an online assessment and a short pre-recorded video interview—check your junk mail for these communications.

For support, contact [emailprotected].

Our process includes three stages: an initial interview with a Regional Manager, a day-in-the-life 'field ride,' and a final interview with a Sales Director. We cover travel expenses for in-person meetings.

If no suitable role is available now, we’ll keep your details for future opportunities and stay in touch.

Hilti values diversity and is an equal opportunity employer, welcoming contributions from all team members regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.