Key Account Manager

Churchill Group; City Of London, Gatwick; On-site; GBP 45,000; Full time

Job summary

A leading cleaning services provider is seeking a Cleaning Key Account Manager to oversee operations across various rail sites. You will lead a dedicated team, ensure high-quality service delivery, and maintain strong client relationships. Ideal candidates have leadership experience, financial acumen, and knowledge of Health and Safety practices. This role offers competitive salary, extensive perks, and commitment to diversity and inclusion.

Benefits

Employee ownership benefits

33 days leave including bank holidays

Enhanced maternity, paternity, and sick pay

24hr online GP access

Paid volunteering days

Training and development opportunities

Diversity and Inclusion initiatives

Recognition and awards program

Qualifications

• Strong leadership and motivational abilities.
• Experience in financial forecasting and budgeting.
• Knowledge of Health and Safety systems.
• Experience with commercial clients is desirable.
• Full driving license and ability to travel.

Responsibilities

• Oversee cleaning operations across various sites.
• Maintain client relationships and satisfaction.
• Manage, recruit, and coach service teams.
• Conduct quality service delivery evaluations.
• Improve continuous operation and client account growth.

Skills

Leadership

Financial forecasting

Client relationship management

Health and Safety compliance

Job description

Based across Cambridge, London, and Gatwick

£45,000 per annum plus company car

We are looking for a Cleaning Key Account Manager to join our Transport team overseeing a large rail contract.

Reporting directly to the Regional Manager, you’ll take full ownership of cleaning operations, ensuring exceptional service delivery and compliance across all locations. You’ll lead and inspire a dedicated team of 3 Managers, bringing energy, leadership, and a proactive approach to drive continuous improvement and client satisfaction.

As a Key Account Manager, you’ll be:

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Holding regular contract and specification review meetings with customers
• Responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As a Key Account Manager, you’ll have:

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
• A full driving license and the ability to travel to various sites as required - occasional nights required.

What we offer you

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Please note: Security clearance (DBS) drug and alcohol testing is required for this role.

Keywords:

Key Account ManagerCleaning ManagerRail Manager