Key Account Manager

RELX; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading aviation analytics firm seeks a Key Account Manager to drive growth within the Travel Services team. The role involves building strategic relationships with clients in sectors such as oil and gas and travel tech. Candidates should have proven sales experience, strong communication skills, and a track record of revenue growth. This position offers hybrid working options.

Qualifications

• Proven experience in information services or SaaS roles.
• Experience delivering growth from complex accounts.
• Experience working for a ground handling company is a plus.

Responsibilities

• Build long term strategic account plans.
• Identify and solve new problems for clients.
• Execute outreach to meet new business targets.
• Maintain a pipeline to meet business goals.
• Demonstrate products to prospective customers.
• Manage a portfolio to optimize client satisfaction.

Skills

AM or comparable sales role experience

Proven track record in delivering growth

Strong performance in sales objectives

Communication and interpersonal skills

Proven ability to learn quickly

Self-motivated

High ethical standards

Tools

Salesforce.com

Job description

About the company

Cirium is the world’s most trusted source of aviation analytics, delivering powerful data and cutting-edge analytics to empower a wide spectrum of industry players. Equipping airlines, airports, travel enterprises, aircraft manufacturers, and financial entities, the company provides the clarity and intelligence needed to optimise operations, make informed decisions and accelerate revenue growth. Cirium is part of LexisNexis Risk Solutions, a RELX business, which provides information-based analytics and decision tools for professional and business customers.

We are a closely knit global team, keen on learning from one another, helping one another towards our common goals and challenging each other in a positive and supportive way to ensure we are continuously developing and growing as individuals. We pride ourselves on putting our customers’ first and foremost in everything we do, always forward thinking so that we provide the customer the best experience of Cirium.

About the role

The Key Account Manager (KAM) in the Travel Services team will focus on generating new business and revenue from a set territory and existing clients. The role involves building relationships with key decision-makers, developing strategic growth plans, identifying new problems to solve, and prospecting for new clients. An effective KAM must be an excellent communicator, have strong people skills, and be comfortable presenting to C-level executives. The goal is to drive significant growth for Cirium.

The KAM will specifically manage clients and prospects across key verticals including oil and gas, ground handling, and travel tech—sectors that are critical to Cirium’s strategic growth within Travel Services.

Key Responsibilities

• Build long term strategic accounts plans designed to maximise existing revenue streams whilst demonstrating ROI to the client.

• Identify new problems that we can solve whilst working with internal resources to deliver new complex solutions into new sections of a defined client base

• Execute effective outreach to hit new business target

• Build and maintain a pipeline at least 3 X new business target by effective prospecting

• Demonstrate Cirium products to prospective customers in a way that is focused on their stated business objectives

• Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention

• Adopt the Richardson 3C Selling methodology across the whole sales cycle

• Deeply understand prospect requirements, purchasing dynamics, and contracting processes

• Schedule and attend sales meetings with prospective customers

• Enter and upload customer information into Salesforce.com and relevant CRM databases

• Deliver well above expectation in terms of individual new business and existing account revenue targets

Key Skills

• Proven experience as an AM or comparable sales role in information services or SaaS (Aviation Sector experience would be an advantage)

• Proven track record in delivering 50% plus growth from highly complex accounts

• Strong and consistent performance at meeting or exceeding sales objectives or quotas

• Experience working for a ground handling company is a plus

• Familiarity with, or willingness to learn Salesforce.com and embedded sales enablement solutions

• Proven ability to learn quickly about products and services and describe/explain them to prospects

• Highly self motivated and has strong communication and interpersonal skills

• High ethical standards and customer focus

• Cool tempered and able to handle prospect rejection

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