Key Account Manager

DX Group; Appleton Thorn; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

25 days holiday

Bank holidays

Pension scheme

Life assurance

Virtual GP (EAP)

DX Discounts Portal

Career progression

Job summary

DX Group is seeking a Key Account Manager to manage medium to large customer accounts within the UK and Ireland, ensuring top-tier service and proactive engagement.

You will build revenue through upselling, resolve issues with cross-functional teams, and deliver regular service reporting and insights to clients. The role offers a competitive package and clear progression opportunities.

Qualifications

• Previous experience in a logistics / distribution environment in a similar role is essential.

Responsibilities

• Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
• Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
• Resolving customer issues at all levels working closely with local customer service and operational teams
• Providing a flow of information between the customer and the business
• Producing weekly and monthly service reports

Job description

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role Summary

The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.

Key Responsibilities

• Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.


• Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers


• Resolving customer issues at all levels working closely with local customer service and operational teams


• Providing a flow of information between the customer and the business


• Producing weekly and monthly service reports

Benefits

• Competitive Rates of Pay


• Holidays: 25 days + Bank Holidays


• Long Service Recognition Scheme


• Enhanced Maternity & Paternity


• Company Pension Scheme


• Life Assurance


• Employee Assistance programme including 24/7 Virtual GP


• DX Discounts Portal


• Excellent opportunities for career progression and more!!

Up to £42,200 inclusive Car Allowance/Company Car plus Bonus

Previous experience in a logistics / distribution environment in a similar role is essential to be considered for the Key Account Manager position.

We look forward to hearing from you