Key Account Manager

DX Group; Ackton; On-site; GBP 35,000 - 43,000; Full time

Job summary

A leading logistics company is seeking a Key Account Manager to manage medium to large customer accounts in Ackton, UK. You will ensure exemplary customer service by proactively addressing issues and driving revenue through upselling. Candidates must have prior experience in a logistics or distribution environment. This role offers a competitive salary along with various benefits, including a company pension, life assurance, and career progression opportunities.

Benefits

Competitive Rates of Pay

Holidays: 25 days + Bank Holidays

Long Service Recognition Scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Previous experience in a logistics/distribution environment in a similar role is essential.

Responsibilities

• Communicate proactively with customers to ensure high levels of customer care.
• Negotiate annual price increases and drive additional revenue.
• Resolve customer issues while collaborating with local teams.
• Provide information flow between customers and the business.
• Produce weekly and monthly service reports.

Skills

Customer communication

Negotiation

Problem-solving

Report generation

Job description

Overview

Key Account Manager opportunity at DX! Up to £42,200 inclusive Car Allowance/Company Car plus Bonus

About DX

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What it’s like to work here

At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role Summary

The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.

Key Responsibilities

• Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
• Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
• Resolving customer issues at all levels working closely with local customer service and operational teams
• Providing a flow of information between the customer and the business
• Producing weekly and monthly service reports

Additional information

Previous experience in a logistics / distribution environment in a similar role is essential.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days + Bank Holidays
• Long Service Recognition Scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you