Key Account Coordinator

PepsiCo; Brigg; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food and beverage company in England seeks a Key Account Coordinator to manage and develop customer accounts. You will focus on building long-term relationships, driving growth, and enhancing brand loyalty. Ideal candidates have at least 4 years in sales or account management and strong analytical skills. Competitive salary, performance incentives, and benefits included.

Benefits

Competitive salary and performance-based incentives

Company laptop and mobile phone

Free on-site parking

Subsidised canteen

Qualifications

• Minimum 4 years of experience in sales, account management, or customer service.
• FMCG experience is desirable.
• Strong analytical and numerical ability.

Responsibilities

• Manage a portfolio of key customer accounts.
• Develop consultative relationships with clients.
• Implement structured call cycles with customers.
• Work closely with internal teams for service delivery.

Skills

Analytical skills

Communication skills

Time management

Relationship building

Education

GCSE-level education or equivalent

Tools

CRM systems

Microsoft Office

Job description

Overview

As a Key Account Coordinator, you will be responsible for managing and developing a large and diverse portfolio of customers, acting as the main point of contact and strategic partner for each account. Your focus will be on building strong, long-term relationships that drive customer engagement, increase revenues, and enhance brand loyalty to Pipers Crisps.

PepsiCo UK is home to some of the world's most loved food and drink products. Making everyday favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in more than 200 countries and territories. The company generated $91 billion in net revenue in 2023. We pride ourselves on being a great place to work and in 2023 have been awarded the Times Top 50 Employers for Gender Equality (formerly Times Top 50 Employers for Women) for the 18th year in a row and Top Employer for the 12th year in a row.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com

Responsibilities

1. Strategic Account Management

• Manage and retain a portfolio of key customer accounts, ensuring consistent engagement with the Pipers brand and product range.
• Develop meaningful, consultative relationships with clients to understand their business needs and tailor solutions that maximise value.
• Identify opportunities to upsell and cross-sell across the Pipers product portfolio and third-party lines, increasing average order value and revenue per account.
• Use sales data, CRM dashboards, and performance analytics to monitor account performance, identify growth opportunities, and take proactive action.
• Partner with clients to promote new “go-to-market” initiatives, brand campaigns, and promotional incentives designed to support mutual business growth.
• Adapt to customers’ evolving needs and distribution channels (e.g., direct vs. wholesale), ensuring business continuity and accurate reporting of market trends.
• Oversee the onboarding process for new key accounts, ensuring each stage is completed effectively to drive early engagement and long-term retention.

2. Account Planning & Call Cycle Management

• Implement structured call cycles aligned with customer ordering patterns, ensuring optimal contact frequency and relationship depth.
• Continuously review and refine call plans to reflect customer changes, market shifts, and sales priorities.
• Maintain accurate customer records and decision-maker contacts to support efficient and personalised communication.
• Achieve retention, order volume, and revenue KPIs through disciplined portfolio management and a proactive approach to customer engagement.
• Collaborate with team members to ensure consistent account coverage and shared success across the sales function.

3. Commercial Administration & Credit Management

• Ensure merchandising and POS materials are effectively deployed to support in-outlet brand visibility.
• Oversee the full sales cycle from purchase to payment, partnering with finance to maintain effective credit control.
• Proactively manage outstanding balances, ensuring smooth order processing and transparent communication with customers.

4. Customer Service & Cross-Functional Collaboration

• Work closely with Warehouse, Logistics, Van Sales, and Production teams to ensure seamless service delivery for all accounts.
• Minimise customer issues by maintaining high standards of service and following trade complaint procedures diligently.
• Coordinate with third-party logistics providers (e.g., APC, Cartwright) to ensure reliable and timely deliveries for non-van customers.
• Provide regular feedback to the Telesales Manager on client performance, market trends, and potential areas for growth or improvement.

5. Personal Development

• Use CRM and performance dashboards to track your results against KPIs and continuously improve your approach.
• Engage with PepsiCo’s learning and development resources, actively seeking out coaching and training opportunities to enhance your professional growth.

Qualifications

• GCSE-level education or equivalent.
• Minimum 4 year of experience in sales, account management, or customer service (FMCG experience desirable).
• Proficient in CRM systems and Microsoft Office applications.
• Strong analytical and numerical ability.
• Excellent communication and relationship-building skills.
• Organised, self-motivated, and target-driven, with strong time management.
• Able to balance pace with precision, ensuring consistent quality and accuracy.

Salary & Benefits:

• Competitive salary and performance-based incentives.
• Company laptop and mobile phone.
• Regular sales incentives and recognition for achievement.
• Competitive pension scheme and paid annual leave.
• Free on-site parking, subsidised canteen, and access to staff discount shop

Join Us

If you’re passionate about building relationships, driving growth, and being part of a proudly British success story, we’d love to hear from you.

We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender, gender identity or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.