Enable job alerts via email!

Key Account Coordinator

Vergo Pest Management Ltd

Birmingham

On-site

GBP 25,000 - 40,000

Full time

7 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Vergo Pest Management Ltd is looking for a Key Account Coordinator to enhance client relationships and deliver exceptional service for one of their major clients. The role involves managing account administration, ensuring KPIs are met, and maintaining effective communication.

Benefits

25 days plus statutory bank holidays

Company Pension scheme

Employee assistance programmes

Life Assurance

Healthcare cash plan

Length of service awards

Employee recognition scheme

Qualifications

Proficient in MS Office applications.
Experience managing relationships with external customers or organizations.
Familiar with QHSE practices.

Responsibilities

Manage account administration, ensuring KPIs are met.
Act as the first point of contact for customer stakeholders.
Resolve customer issues promptly and maintain strong client relationships.

Skills

Communication

Teamwork

Organizational Skills

Customer Relationship Management

Tools

MS Office

Join to apply for the Key Account Coordinator role at Vergo Pest Management Ltd

3 days ago Be among the first 25 applicants

Join to apply for the Key Account Coordinator role at Vergo Pest Management Ltd

Vergo has over 40 years of experience in the pest industry and is the largest independent national pest service provider in the UK. We are looking for a Key Account Coordinator to join our team and manage one of Vergo's biggest and most prestigious clients.

As a Key Account Coordinator, you will play a crucial role in supporting the Account Director by delivering a high-quality client service and promoting exceptional customer care standards. You will manage the account administration, ensuring that Key Performance Indicators (KPIs) are consistently met. As the first point of contact for customer stakeholders, you will provide complete, accurate, and up-to-date information and resolve issues promptly. Your focus will be on maintaining strong client relationships and ensuring smooth communication to enhance overall customer satisfaction.

Key Duties

Elevate the overall client experience.
Act as the Key Account Coordinator for the contract, reviewing performance and identifying efficiency improvements.
Develop close working relationships with the client and gain a deep understanding of their business and needs.
Provide a high-quality, professional, and consistent service to the customer.
Liaise with the line manager, key account team, and pest control management to meet goals and targets.
Maintain KPIs, report inefficiencies to operations, and propose solutions.
Handle customer complaints, follow procedures to resolution, and escalate serious issues to the Account Director.
Prepare financial and non-financial customer reports when required.
Take full responsibility for invoice procedures and values.
Monitor customer websites, forwarding job logs to the relevant pest control team.
Attend review meetings with the customer as required.
Ensure prompt and accurate invoicing for all chargeable works.
Identify and record job work and assist the sales department with order numbers.
Undertake any additional duties as required by the business.

Experience

About you:

Essential

Proficient in using MS Office applications with the ability to quickly learn new IT systems.
Experience in managing relationships with external customers or organisations.
Familiarity with QHSE (Quality, Health, Safety, and Environment) practices, policies, and procedures.

Desirable

Knowledge and experience in the pest management industry.
Customer engagement experience, including building long-term business relationships.
Experience in developing terms of business, such as KPIs and SLAs (Service Level Agreements).

Skills And Qualifications

Strong interpersonal, verbal, and written communication skills.
Team player with the ability to collaborate effectively with customers, other departments, and technicians.
Highly organised, with attention to detail and the ability to manage multiple tasks and priorities.
Commercially astute and proactive, with the ability to work independently.
Excellent multitasking and time management skills.
Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.

Benefits

25 days plus statutory bank holidays
Company Pension scheme
Employee assistance programmes, with access to 24HR GP appointments
Life Assurance
Healthcare cash plan scheme, saving you money on costs such as optical, dental and alternative medicine
Length of service awards, such as your birthday off each year after one year of service
Employee recognition scheme

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Facilities Services

Referrals increase your chances of interviewing at Vergo Pest Management Ltd by 2x

Get notified about new Key Account Coordinator jobs in Birmingham, England, United Kingdom.

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 hours ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 day ago