Key Account Administrator

Simarco International Ltd; Witham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in logistics is seeking a proactive Key Account Administrator to join their dynamic team. This role offers the chance to manage customer accounts, coordinate international shipments, and ensure exceptional service delivery. With a focus on training and career development, this company provides a supportive environment where you can thrive. If you are detail-oriented and passionate about logistics, this is the perfect opportunity to make a significant impact in a growing organization. Apply today and take the next step in your logistics career!

Benefits

25 days annual leave plus 8 bank holidays

Company Pension Scheme

Hybrid working

Discount platform

Full training and support

Cycle to work scheme

Mental health forum

Rewards & recognition program

Qualifications

• Experience in a warehouse or transport office is a plus.
• Strong data entry abilities and attention to detail.

Responsibilities

• Managing key customer accounts from order receipt to delivery.
• Coordinating customs clearances and ensuring timely documentation.

Skills

Excel (VLOOKUPs, Pivot Tables)

Data Entry

Customer Service

Communication Skills

Time Management

Education

GCSE in Maths

GCSE in English

Tools

Azyra

Snap

Job description

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Are you a highly organised multitasker with a passion for logistics, customer service, and keeping everything running like clockwork? We are seeking a proactive and detail-focused Key Account Administrator to join our growing team!

At Simarco, we deliver excellence across the supply chain — and we’re growing. This is your chance to play a vital role in the heart of operations, managing customer accounts, coordinating international shipments, and ensuring outstanding service delivery.

Simarco takes pride in being a great place to work, offering excellent training and career development opportunities. Join our team—apply today!

Position:

Key duties & Responsibilities:

• Managing key customer accounts from order receipt to delivery
• Processing customer orders, updating inventory, and planning inbound/customer deliveries
• Providing quotes for inbound sea freight and liaising with overseas agents, carriers, and suppliers
• Coordinating customs clearances, inputting entries, and ensuring timely documentation
• Using our in-house systems (Azyra/Snap) to book and track jobs
• Confirming fulfilments via our WMS and tracking shipments to ensure on-time delivery
• Monitoring SLAs, generating weekly KPIs, and taking action to exceed targets
• Conducting weekly invoice reconciliations and resolving stock queries
• Delivering exceptional customer service via phone and email
  
  

This role is dynamic, and your responsibilities may evolve as the business grows. Flexibility and adaptability are key!

Requirements:

Key Skills and Qualifications to succeed in this role:

• Experience in a warehouse or transport office is a plus
• Solid Excel skills – you’ll need to be confident with VLOOKUPs and Pivot Tables
• Strong data entry abilities and attention to detail
• Minimum GCSE pass in Maths and English
• A natural team player with great communication skills
• Ability to work under pressure, meet deadlines, and manage your workload independently
• Punctual, proactive, and customer-focused
  
  

Other information:

We can offer you:

• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Hybrid working - 2 days WFH to be agreed once settled into role
• Discount platform – including top retailers
• Full training and support
• Cycle to work scheme
• Regular engagement initiative including treat days!
• Learning Management System for continuous learning
• Mental health forum in place to support with well being
• Simarco Stars – rewards & recognition
  
  

If you’re looking for a new challenge and want to be part of a company where you can make a real impact — we’d love to hear from you. Apply today and take the next step in your logistics career!