KERING EYEWEAR Sales Support Specialist - French Speaking

Kering Eyewear USA Inc.; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kering Eyewear is seeking a French Speaking Sales Support Specialist in Bridgwater to enhance luxury customer service by supporting their North American Sales Team. Responsibilities include managing Brand Ambassadors, handling inquiries, and maintaining customer data compliance. The position offers a chance to contribute to a thriving luxury business with growth opportunities.

Qualifications

• At least 2 years of experience in B2B Account Management and customer service.
• Good knowledge of order-to-cash, Incoterms, customs.

Responsibilities

• Support and manage Brand Ambassadors, handling inquiries and ensuring timely responses.
• Manage customer data, order flow, delivery coordination, and support returns.

Skills

Customer-oriented

Flexible

Results-focused

Innovative

Fluent in English

Fluent in French

SAP

Sales processes

Education

Bachelor’s degree in accounting, business administration, or equivalent experience

Tools

Office Suite

Job description

Social network you want to login/join with:

KERING EYEWEAR Sales Support Specialist - French Speaking, Bridgwater

Client:

Location: Bridgwater, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Reference:

853743fba2ce

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Description

We are currently seeking a French Speaking - Sales Support Specialist to join our Sales Support team in Bridgwater, UK.

Your opportunity

Maintain and enhance the luxury customer service experience by supporting our North American Commercial Optical Sales Team, meeting organizational and operational targets to maximize business opportunities.

Responsibilities include:

• Supporting and managing Brand Ambassadors within designated regions, handling phone and email inquiries, ensuring timely responses aligned with KPIs.
• Supporting the Optical Sales Channel with account management for Elite Customers and Strategic Retailers based on their SLA.
• Conducting monthly regional calls with the Sales Team to discuss process improvements and updates.
• Validating active Quarterly Promotions and supporting sales events and organizational activities.
• Managing customer data, order flow, delivery coordination, and supporting returns in compliance with trade terms.
• Acting as the first point of contact for commercial, logistics, and product claims issues.
• Issuing sales reports and participating in ad hoc sales activities.

Qualifications:

• At least 2 years of experience in B2B Account Management and customer service.
• Fluent in English and French.
• Experience with SAP and sales processes.
• Bachelor’s degree in accounting, business administration, or equivalent experience.
• Good knowledge of order-to-cash, Incoterms, customs, and Office Suite.
• Customer-oriented, flexible, results-focused, and innovative.

Why work with us?

Join Kering Eyewear to contribute to a thriving luxury business with opportunities for learning and growth. We value diversity and are committed to equal opportunity employment.