Kent Financial Counselor- Patient Financial Services

Care New England Health System; Warwick; On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare organization is seeking a Financial Counselor to assist patients with payment for services and eligibility for financial assistance. Candidates should have a minimum of two years in hospital finance, excellent communication skills, and scheduling flexibility. This full-time position offers the opportunity to work in a fast-paced clinical environment.

Qualifications

• Minimum of two years of hospital finance experience required.
• State of RI Navigator Certification preferred (will train).
• Ability to work in a fast-paced clinical setting.

Responsibilities

• Advise patients on payment for hospital services.
• Assess eligibility for charity care and insurance opportunities.
• Resolve patient account issues and follow up accordingly.

Skills

Excellent human relations skills

Strong analytical skills

Proficiency in English

Bilingual (Spanish preferred)

Education

High School diploma

Bachelor's degree (preferred)

Job description

Department: KH-PATIENT FINANCIAL SERV

Operating Unit Kent Hospital

Location: Warwick, RI

Job ID: 23256

Job Status: Full Time

Shift: Days

Schedule: Mon.-Fri. 8:30am - 4:30pm

Primary Function:

The Financial Counselor advises patients in all matters dealing with payment for hospital services. Serves as a resource for hospital staff and external contacts regarding policies, procedures and forms related to financial requirements for hospital services. Provides assistance with other department activities as needed.

Standards:

• Courteously meets with patients and families regarding financial obligations
• Assess patient�s eligibility for CNE Charity Care, payment arraignments, health insurance opportunities, etc.
• Hold State of RI Navigator License, will train
• Assist patients in resolving all open accounts
• Conduct follow up, resolve issues in a timely manner
• Serve as a resource for hospital staff and external contacts regarding policies, procedures and forms related to financial requirements for hospital services
• Verifies third party sponsorship eligibility through online resources
• Documents information accurately in the hospital financial and information systems
• Obtains billing information and complete necessary work to ensure that information will be delivered to the correct biller
• Explain financial requirements and insurance/third party payor hospitalization benefits to the patient or responsible party
• Interpret and provide information regarding patient�s copayment responsibilities and any applicable coinsurance, deductible and lifetime maximums
• Collection of patient liabilities
• Apply appropriate Community Benefit and Prompt Pay discounts as applicable
• Meet with patients who are Medicare exhausted and evaluate for additional payment source
• Follow up on missing insurance/financial forms
• Effectively verifies accuracy of prepared material prior to submittal or distribution
• Completes required request for reports in a timely manner, prioritizing workload

Specifications:

• High School required; Bachelor's preferred and a minimum of two years of hospital finance experience required.
• State of RI Navigator Certification preferred. (will train)
• Must possess excellent human relations and communications skills.
• Knowledge of personal computers and strong analytical skills required.
• Position requires scheduling flexibility and the ability to work in a fast paced clinical setting.
• Proficiency in the English
• Spanish language preferred

Care New England Health System (CNE) and its member institutions�Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center�are trusted organizations fueling the latest advances in medical research, attracting the nation�s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.