Kendo Supervisor - Sephora, Liverpool

LVMH Group; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

The LVMH Group seeks a Store Supervisor for KENDO in a premium Sephora setting in London. You will lead Retail Artists, manage staffing rotas, and drive daily/weekly/monthly sales while upholding brand standards.

You will coach the team, maintain product knowledge, and build a loyal client base to achieve strong business results. A luxury retail background and artistry experience are essential.

Qualifications

• Previous experience working in a luxury store environment.
• Accomplished, high level make-up artistry background.
• At least 2 years of retail experience, at the same level Supervising an account.
• Proven ability to be strategic with strong business acumen.
• Can demonstrate experience of building and executing clientele strategy.
• Ability to lead, develop and motivate staff including conflict/resolution and problem-solving skills.
• Experience in forward planning and achievement of financial goals.
• Strong customer service, clientele, and communication skills.
• Have strong commercial awareness.

Responsibilities

• Guide, inspire and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
• Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
• Oversee sales goals and payroll investment to achieve financial goals.
• Take a strategic approach to building and developing the brand business within the store.
• Build strong, effective relationships with Sephora management and within Kendo to drive strong business results and implement best practices.
• Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
• Manage the testers and samples in store.
• Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Sephora guidelines.
• Builds effective, positive and collaborative relationships quickly with team and store partners.
• Excellent personal grooming standards

Skills

Luxury store experience

Make-up artistry

Retail management

Strategic business acumen

Clientele strategy

Staff development

Conflict resolution

Financial goal achievement

Customer service excellence

Job description

Hours: Full Time, 37.5 hours over 5 days.

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring, and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail, and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• “CAN DO” SPIRIT: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals.
• ADVOCACY, DIVERSITY & INCLUSION: We recognize + celebrate the full spectrum of personal identities. We create safe spaces, so everyone’s voice is heard. We listen with humility and act with courage.
• STORYTELLING: We tell authentic stories like no one else: It’s our key to inspire trust and build relationships, rallying our people, partners, and consumers around our brands.
• RESILIENCE: We embrace challenges as opportunities: Change is ever constant, and agility is our strength.
• PRODUCT EXCELLENCE: We put the consumer first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

POSITION SUMMARY

As a true ambassador for all Kendo Brands in Sephora, the Supervisor will support the business and lead the team in store. This role is responsible for the management of Retail Artists and ensures that the team represents the brand according to guidelines; working closely with the Sales & Education Executive in planning staffing rotas and coverage within budget; driving daily/weekly/monthly/annual sales goals; managing testers, samples, and other non-sellable goods within budget; and delivering an exceptional customer experience. This position reports to the Sales & Education Executive.

Job responsibilities

REQUIREMENTS/RESPONSIBILITIES

• Guide, inspire and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
• Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
• Oversee sales goals and payroll investment to achieve financial goals.
• Take a strategic approach to building and developing the brand business within the store.
• Build strong, effective relationships with Sephora management and within Kendo to drive strong business results and implement best practices.
• Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
• Manage the testers and samples in store.
• Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Sephora guidelines.
• Builds effective, positive and collaborative relationships quickly with team and store partners.
• Excellent personal grooming standards

QUALIFICATIONS:

• Previous experience working in a luxury store environment.
• Accomplished, high level make-up artistry background.
• At least 2 years of retail experience, at the same level Supervising an account.
• Proven ability to be strategic with strong business acumen.
• Can demonstrate experience of building and executing clientele strategy.
• Ability to lead, develop and motivate staff including conflict/resolution and problem-solving skills.
• Experience in forward planning and achievement of financial goals.
• Strong customer service, clientele, and communication skills.
• Have strong commercial awareness.

Profile

PERSONAL ATTRIBUTES:

• Confident and professional.
• Must be a candidate who demonstrates a real knowledge and passion for the beauty industry
• Someone who is adaptable.
• Energetic, modern, with a firm yet fair approach.
• Demonstrates a drive for results.
• Conducts self in a professional and courteous manor to maintain positive brand image.

Additional information

FENTY BEAUTY BY RIHANNA

Rihanna was inspired to create Fenty Beauty after years of experimenting with the best‑of‑the‑best in beauty—and still seeing a void in the industry for products that performed across all skin types and tones. She launched a makeup line “so that people everywhere would be included,” focusing on a wide range of traditionally hard‑to‑match skin tones, creating formulas that work for all skin types, and pinpointing universal shades.

Fenty Beauty products are designed to feel lightweight, even as they deliver buildable coverage that effortlessly layers, to ultimately “make skin look like skin.” Most importantly, Rihanna creates makeup to inspire: “Makeup is there for you to have fun with,” she says. “It should never feel like pressure. It should never feel like a uniform. Feel free to take chances, and take risks, and dare to do something new or different.”

FENTY SKIN BY RIHANNA

Inspired by her global lifestyle, Rihanna brings together ingredients from around the world and pairs them with skincare powerhouses, such as hyaluronic acid and niacinamide—for clinically proven results. Driven by that bad encounter with a harsh product, she’s prioritized clean formulas that are also vegan and gluten free. The packaging? Earth‑conscious: Think more recyclable materials and smart refillable packs that feel luxurious. Plus, she’s elevated the entire experience with supple, unique textures and warm, delicious scents.

KVD BEAUTY

Born in an iconic tattoo studio, rooted in a dream of unrestrained beauty with a nonconformist and fearless spirit, we started a revolution with tattoo‑inspired makeup and limitless creativity. We continue this legacy. We are KVD: Tattoo‑Inspired Vegan Beauty.

We create high‑pigment, high‑performance makeup inspired by tattoo artistry. But we stand for more than just performance: Our makeup is 100% vegan and cruelty‑free, and we’re committed to becoming more and more sustainable. We celebrate the individual through artistic self‑expression and limitless creativity. And above all, we give you the tools to live your beauty truth.

OLE HENRIKSEN

Big results. Bright scents. Brilliant skin. OLE HENRIKSEN makes levelling up into “adult” skincare fun with products that are equal parts effectiveness and experience. With a potent blend of natural botanicals, powerful actives and essential fatty acids, each formula exfoliates, treats, and soothes. And, with touchable textures and “more please!” scents, OLEHENRIKSEN creates an unforgettable skincare experience that makes you feel as good as you look.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.