Kendo Brands Supervisor

Inside Lvmh; Sheffield; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Sephora in the United Kingdom seeks a Supervisor to lead and motivate a team of makeup artists in-store, ensuring adherence to brand guidelines and delivering an exceptional customer experience.

The role reports to the Area Manager - North and focuses on achieving sales goals, planning staffing rotas, and building a loyal clientele within a luxury environment.

Qualifications

• Experience in luxury store environment.
• Accomplished makeup artistry background.
• At least 2 years of retail experience at supervisory level.
• Strategic with strong business acumen.
• Ability to build and execute clientele strategy.
• Ability to lead, develop and motivate staff.
• Experience in forward planning and achieving financial goals.
• Strong customer service and communication skills.
• Have strong commercial awareness.

Responsibilities

• Guide, inspire and motivate a team of Makeup Artists including staffing rotation, coaching, and setting sales goals.
• Lead team to deliver exceptional customer service and build a loyal clientele.
• Oversee sales goals and payroll investment to achieve financial targets.
• Develop plans to grow brand presence within the store.
• Build strong relationships with store management and brand partners to drive results.
• Develop and refine sales, artistry and customer service skills of the team.
• Manage testers and samples in-store.
• Represent the brand professionally and ethically at all times.
• Foster positive relationships with team and store partners.
• Maintain high grooming standards.

Skills

Team leadership

Sales planning

Customer service

Brand knowledge

Education

Experience in luxury retail

Job description

As a true ambassador for all Kendo Brands in Sephora, the Supervisor will support the business and lead the team in store. This role is responsible for the management of Retail Artists and ensures that the team represents the brand according to guidelines; working closely with the Sales & Education Executive in planning staffing rotas and coverage within budget; driving daily/weekly/monthly/annual sales goals; managing testers, samples, and other non-sellable goods within budget; and delivering an exceptional customer experience.

This position reports to the Area Manager - North.

Fenty Beauty, Fenty Skin, Fenty Hair, Fenty Fragrance and Ole Henriksen

Job responsabilities

REQUIREMENTS/RESPONSIBILITIES

• Guide, inspire and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
• Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
• Oversee sales goals and payroll investment to achieve financial goals.
• Take a strategic approach to building and developing the brand business within the store.
• Build strong, effective relationships with Sephora management and within Kendo to drive strong business results and implement best practices.
• Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
• Manage the testers and samples in store.
• Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Sephora guidelines.
• Builds effective, positive and collaborative relationships quickly with team and store partners.
• Excellent personal grooming standards

Profile

QUALIFICATIONS:

• Previous experience working in a luxury store environment.
• Accomplished, high level make-up artistry background.
• At least 2 years of retail experience, at the same level Supervising an account.
• Proven ability to be strategic with strong business acumen.
• Can demonstrate experience of building and executing clientele strategy.
• Ability to lead, develop and motivate staff including conflict/resolution and problem-solving skills.
• Experience in forward planning and achievement of financial goals.
• Strong customer service, clientele, and communication skills.
• Have strong commercial awareness.

PERSONAL ATTRIBUTES:

• Confident and professional.
• Must be a candidate who demonstrates a real knowledge and passion for the beauty industry
• Someone who is adaptable.
• Energetic, modern, with a firm yet fair approach.
• Demonstrates a drive for results.
• Conducts self in a professional and courteous manor to maintain positive brand image.