Kelso Store Crew

TN United Kingdom; Kelso; On-site; GBP 18,000 - 22,000; Part time

Job summary

Ein etabliertes Unternehmen sucht engagierte Store Crew Mitglieder, die den Kundenservice in den Mittelpunkt stellen. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens und sorgen dafür, dass jeder Kunde eine positive Erfahrung macht. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und Kundenorientierung geschätzt werden. Mit einer Vielzahl von Vorteilen, einschließlich großzügiger Urlaubsregelungen und Zugang zu einem umfassenden Lernsystem, bietet diese Position nicht nur eine Anstellung, sondern auch die Möglichkeit, sich weiterzuentwickeln und zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen und Teil eines positiven Teams zu sein, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Urlaub plus Feiertage

Monatliche Rabattvergünstigungen

Zugang zur Perkbox-Plattform

THRIVE Lernsystem

Zahnversicherung

Pensionsplan

EAP Unterstützung rund um die Uhr

Krankengeld

Sabbatical basierend auf Dienstzeit

Verbesserte familienfreundliche Richtlinien

Qualifications

• Erfahrung im Kundenservice ist wünschenswert, aber nicht erforderlich.
• Ausgezeichnete zwischenmenschliche und kommunikative Fähigkeiten.

Responsibilities

• Begrüßen und bedienen Sie die Kunden freundlich und professionell.
• Verarbeiten Sie Verkäufe, Bestellungen und Rückerstattungen effizient an der Kasse.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Zeitmanagement

Initiative

Job description

Social network you want to login/join with:

Job: Store Crew

Location: Kelso

Job Type: Permanent, Part-time

Contracts available:

• 1x 8 hours
• 1x 6 hours

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.

Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.

Role Overview

You will put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be genuinely attentive to our customers' needs and will have the opportunity to learn about our products to assist them effectively.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell in a warm manner, ensuring they have a memorable experience.
• Provide exceptional service at all times, utilizing your product knowledge to assist customers both in-store and across multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with processing deliveries and replenishing stock on the shop floor.
• Maintain general housekeeping and tidiness of the shop floor and back of house.
• Stay updated with company activities and promotions.
• Support floor moves, sale setups, and launches.
• Adhere to all FatFace policies and procedures.
• Ensure GDPR procedures are followed at all times.

Competencies

• Deliver excellent customer service focusing on customer needs and satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
• Align with the company's social and environmental missions, actively supporting related actions.
• Provide a genuine, authentic approach in interactions.
• Act with integrity, demonstrating interest in and understanding of others.
• Respect and value team members at all levels.
• Participate actively in team activities and embrace opportunities to contribute.
• Use humor appropriately to enhance relationships and tailor interactions.
• Promote alternative purchasing methods across our multichannel offerings.
• Maintain operational standards in deliveries, visual merchandising, health and safety, housekeeping, and stock management.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude and proactive approach.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently when needed.
• Team-oriented mindset.
• Strong time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform access from day one, offering discounts, wellbeing content, and more.
• THRIVE learning system with extensive resources.
• Dental insurance (employee-funded).
• Pension scheme.
• EAP support available around the clock.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.