KDN Solution Operations Director/Lead - Indirect Tax

TN United Kingdom; London; On-site; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Global Solution Lead to drive operational performance and execution within their innovative KPMG Delivery Network. This role involves overseeing the execution of global solutions, managing P&L, and leading transformational projects that enhance engagement handling. The ideal candidate will possess strong leadership skills, a commercial mindset, and a commitment to continuous improvement. Join a diverse and inclusive environment where your expertise will contribute to shaping the future of advisory services and delivering exceptional value to clients.

Qualifications

• Strong P&L management experience with a commercial mindset in professional services.
• Excellent communication skills, including business storytelling.

Responsibilities

• Oversee business execution of KDN's global IDT solution and drive operational performance.
• Lead transformational projects to enhance engagement handling across KDN.

Skills

P&L Management

Leadership Skills

Business Analysis

Financial Planning & Analysis

Communication Skills

Project Management

Continuous Improvement Mindset

Education

CPA/CA Qualification

Tools

PowerPoint

PowerBI

Job description

Job Description

About KPMG Delivery Network

The world of global advisory, audit, and tax compliance services for large multinationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG's top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability. Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you'll be part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.

Role Summary

KDN Tax & Legal’s solutions (e.g., Indirect Tax Compliance, Global Mobility Services, and Legal Managed Services) operate like a sub-function department of up to 1000 staff across five different geographies. The KDN Global Solution Lead acts like a “mini-CEO” of the respective KDN Solution. In that capacity, a KDN Global Solution Lead is accountable for the overall business performance of a solution, including quality, client centricity, technology and process innovation, and its P&L. The role is part of the T&L COO organization to ensure consistency across solutions, and is then “attached” to specific solutions.

Your expertise will be key in executing critical business performance strategies.

How you will make your mark

Operational Performance & Execution

• Oversee the business execution of KDN's global IDT solution, focusing on operational levers across the entire team supporting KDN IDT. Collaborate closely with KDN Delivery Centre Heads, IDT Delivery Leads, KDN Finance/IT/HR, Tax Technology, and engagement leaders/managers.
• Assist the Solution Owner in gathering materials and presenting the business performance and health of the solution.
• Lead the annual planning and reforecasting for IDT, monitor actuals versus plan, analyze engagement profitability, DSO, utilization, pipeline, backlog, and transition-outs, and drive execution to optimize opportunities and mitigate risks.
• Facilitate IDT leadership meetings with key stakeholders, including KDN's Head of T&L, COO, CEO, Global Head of Indirect Tax, and Global COO of KPMGI for T&L.
• Define and manage key business performance metrics for the IDT Solution.
• Ensure effective execution of business levers impacting revenue and contribution margin, including pricing, profitability, and billing management.
• Align revenue pipeline with staffing plans and adjust as necessary.
• Develop a structured framework for the Solution's business plan, highlighting key metrics reported monthly.
• Lead and motivate teams to achieve project goals and support strategic decisions with analysis.

Projects

• Drive transformational projects, such as the rollout of engagement management roles to transform engagement handling across KDN.

This is the job for you if you have

• Ability to lead KPMG’s transformation efforts, recognizing the impact of KDN and Global Delivery Models.
• Solid P&L management experience with a commercial mindset in professional services. A background in financial planning & analysis or CPA/CA qualification is advantageous.
• Desire to operate in a global, multicultural environment with complex dynamics.
• Executive presence with strong leadership, people management, and influencing skills.
• Ability to quickly understand business drivers and lead operational changes to meet goals.
• A mindset of continuous improvement for quality and efficiency.
• Excellent communication skills, including business storytelling, with proficiency in PowerPoint and PowerBI.
• Structured approach to business management and understanding of professional services accounting and P&L impact.

KDN is Inclusive!

We value diverse perspectives and foster an inclusive environment that encourages authenticity, respects individual priorities, and maximizes collaboration. We aim to attract, develop, and retain diverse talent at all levels, removing barriers and promoting full potential for everyone at KDN.