KDN Global Solution Architect, ServiceNow

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a KDN Global Solution Architect with expertise in ServiceNow to drive strategic initiatives across the EMA region. This pivotal role involves collaborating with cross-functional teams to define solution architecture, develop standards, and contribute to winning client propositions. You will leverage your extensive experience in ServiceNow modules, guiding pre-sales activities and ensuring alignment with enterprise architecture. Join a diverse and inclusive environment that values innovation and collaboration, and help shape the future of professional services by unlocking new opportunities for clients and communities alike.

Benefits

Flexible Working Hours

Professional Development Opportunities

Health Insurance

Retirement Savings Plan

Employee Assistance Program

Qualifications

• Hands-on experience with ServiceNow modules and solutions.
• Strong understanding of solution architecture and SaaS integrations.

Responsibilities

• Drive KPMG's ServiceNow strategy across the EMA region.
• Evaluate business requirements for optimal ServiceNow solutions.

Skills

ServiceNow Implementation

Solution Architecture

Pre-sales Support

Technical Communication

Analytical Skills

Education

CMA Certification

Bachelor's Degree in Computer Science

Tools

ServiceNow

Enterprise Architecture Frameworks

Job description

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KDN Global Solution Architect, ServiceNow, London

Client:

KPMG

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

d732c0f1d809

Job Views:

5

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About KDN (KPMG Delivery Network)

The world of global advisory, audit, and tax compliance services for large multinationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG's top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability. Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You’ll be enabling KDN to accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted professional services firm. Through your work, you’ll build a global network and unlock opportunities that you may not have thought possible, with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Overview

The KDN Global Solution Architect, ServiceNow, is crucial for driving KPMG's ServiceNow strategy across the EMA region and beyond. It involves supporting key deals, leveraging global delivery centers, and shaping the talent and location strategy for ServiceNow capabilities worldwide. The role holder will define solution architecture, develop standards, and contribute to winning client propositions through product-based solutioning, fit-gap analysis, and automation opportunities. This highly visible position offers global exposure within the KPMG network and plays a key role in achieving the firm's strategic goals for ServiceNow.

How will you make your mark?

• Facilitate organizational growth by aligning with defined strategies for the global ServiceNow practice, specifically focusing on pre-sales activities.
• Evaluate business requirements to determine the optimal ServiceNow modules, products, integration technologies, system architectures, and patterns to efficiently achieve business objectives.
• Collaborate closely with the Enterprise Architecture team to ensure the solution aligns with the IT strategy, enterprise system landscape, technology environment, and capabilities roadmap.
• Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views across multiple technology domains.
• Conduct research and participate in the development of roadmaps, including right solution selection, versions, upgrades, projects, and milestones; communicate best practices through presentations, collaboration with project teams, and authoring content to educate others about standards, strategies, and defined best practices.
• Lead technology evaluations by identifying a weighted feature matrix for specific needs and evaluating and scoring products against the desired features; research activities include readings, proof-of-concepts (POCs), and lab testing.
• Collaborate with project teams to assist in solution implementation by providing guidance to application, engineering, and operations teams; work individually and collaboratively with team members to ensure breadth and granularity of strategies, standards, and reference architectures for consistency and integration.

This is the job for you if you have...

• ServiceNow technology hands-on experience, including implementing ServiceNow modules. Extensive experience in at least two distinct modules in ServiceNow. Exposure to the implementation of multiple modules is preferable.
• CMA Certified
• Extensive experience in solutioning/architecting and delivering ServiceNow solutions across multiple enterprise architecture domains (technology, application, information, and infrastructure).
• Experience in supporting pre-sales with an understanding of the end-to-end pre-sales cycle.
• Strong understanding of the licensing for the ServiceNow product suite.
• Strong understanding of solution architecture on ServiceNow platforms, along with the integration of other SaaS solutions with these platforms.
• Ability to effectively develop presentations, demos, architecture functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.
• Excellent verbal/written communication, collaboration, analytical, and presentation skills to lead an environment driven by customer service and teamwork. Must be able to set goals and participate in strategic initiatives for a team; foster the development of high-performance teams and interface with all levels of the organization; ability to participate in the development of resource plans and structures and influence organizational priorities.
• General understanding of technical architecture capabilities for networking, security, servers, and data.
• Experience or certification in architecture frameworks and experience with application architecture roadmaps, along with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.

KDN is Inclusive!

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognize that we need Inclusion, Diversity, and Equality to be successful. We want to attract, retain, and develop diverse talent at all levels. This involves recruiting from the widest possible talent pool, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximizes collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honor individual priorities, and respect your choices.