Karting Front of House Assistant (Casual)

Silverstone; Silverstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

At a prestigious motorsport venue, a leading company seeks a Karting Front of House Assistant to enhance customer experiences and ensure safe operations. This dynamic role requires exceptional customer service, communication skills, and a passion for karting. Join the team to help create unforgettable moments for visitors in a fast-paced environment operating year-round.

Qualifications

• Exceptional customer service skills, passionate about creating extraordinary experiences.
• Outstanding communication and problem-solving skills.
• An interest in motorsport, particularly karting, is desirable.

Responsibilities

• Greet and sign in guests, prepare FOH areas.
• Ensure safety standards and procedures are followed.
• Assist in delivering unforgettable customer experiences.

Skills

Customer Service

Communication

Problem Solving

Interest in Motorsport

Job description

Department: Karting Casual Support Team

Location: Silverstone

Compensation: £12.58 / hour

Description

Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and driven Karting Front of House Assistant to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.

At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.

As a Karting Front of House Assistant you will help ensure that the venue operates safely and efficiently while championing customer service and experience.

Key Relationships

• Karting Manager
• Assistant Karting Manager
• Workshop Team
• FOH Manager
• FOH Supervisors
• FOH Team
• Catering Team
• Kart Operations Team
  
  

Key Responsibilities

General Responsibilities:

• Assist in the pre-opening phase including preparing the FOH areas, greeting and signing in guests. Feedback any comments to the FOH Manager to help develop policies and procedures.
• Support the Duty and Front of House Manager with day-to-day operations including tidying and cleaning the FOH areas completing equipment checks and setup and packing down the venue after events.
• Ensure safety standards and procedures such as issuing and fitting equipment and checking for loose items are followed throughout the FOH customer journey.
• Ensure cash handling and credit card handling procedures are followed.
• Carry out the routine activities of a FOH Assistant e.g. greeting guests, sign-on, issuing safety equipment and upselling merchandise and experience products.
• Assist the merchandise and catering teams where required.
  

Customer Experience:

• Assist in the delivery of unforgettable experiences from arrival through to post-event feedback.
• Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
• Drive upsell opportunities (such as helmet cameras and racing gloves), back-to-back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)
  

Safety and Sustainability:

• Assisting the daily inspections of the FOH areas and equipment.
• Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
  
  

Skills, Knowledge and Expertise

• Exceptional customer service skills, with a passion for creating extraordinary experiences.
• Outstanding communication and problem-solving skills, thriving in high-pressure environments.
• An interest in motorsport, particularly karting, is desirable

Work Environment

• Dynamic, fast paced, and hands-on, with both indoor and outdoor activities
• Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
  
  

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.