Junior Technical Writer

Worldpay; Cambridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company in the payments industry as a Technical Writer, where you'll create and enhance developer-facing API documentation. Collaborate with product-engineering teams to ensure smooth integration experiences for developers. Your work will help shape the future of payments as you engage with new technical products and gather insights from user feedback.

Benefits

Competitive salary and benefits

Time for charity support

Parental leave policy

Global recognition platform

Employee assistance program

Qualifications

• Ability to create and curate relevant and engaging content.
• Experience of driving improvements in efficiency and quality.
• Interest in learning about new technical products.

Responsibilities

• Create and publish developer-facing API documentation.
• Collaborate with product-engineering teams for consistency.
• Mine developer feedback for documentation improvements.

Skills

Curiosity

Strong writing and editorial skills

Agile mindset

Interpersonal skills

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

Are you ready to make your mark? Then you sound like a Worldpayer.

EMEA

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About The Team

We are the team building Access Worldpay – a modern suite of payments APIs for businesses around the world that offer superior quality of service and rapid product development

Access Worldpay is the ‘single way’ in for the world’s largest payment services provider

We use cloud-based microservices, an obsession with quality and DevOps techniques alongside developer centricity, and a product approach to quality of service

https://developer.worldpay.com/

Access Worldpay is available across SMB and Enterprise segments, and imminently going live with a Marketplaces proposition.

So it has become crucial to invest further in both the optimization of our API content and presentation as well as the direct online support we give to queries and diagnostics through the Access support community.

What You Will Be Doing

You will create and publish developer facing API documentation hosted on the website above, that enables developers to easily find the right information to facilitate a fast, smooth integration.

You will ensure typical questions and issues have easily accessible troubleshooting content

In order to do this, you will collaborate across product-engineering teams to understand how these technical products work, how they are constantly being enhanced, and how best to explain them

You will use direct feedback from developers and colleagues who support them, to continuously improve how we explain them

You will work with others to look for ways to improve how we do things

You will use GitHub based content repositories of markdown and html, and pipelines to stage, merge and publish your content

Specifically You Will

- Work with product-engineering teams to understand their products, roadmaps and anticipate changes and enhancements- Design, and build content to support client developers' integrations- Encourage co-creation but help curate and ensure a consistent tone of voice and style- Enable changes to be translated where appropriate by our partner- Seek ways to use tutorials, visuals and articles to appeal to different learning styles- Mine developer feedback to find areas of improvement in our documentation to prevent the same question being asked again- Identify and collaborate on new ways to engender a leaner process end to end

What You Bring

Curiosity and interest in learning about new technical productsThe ability to create and curate salient, relevant and engaging content through strong writing and editorial skillsAbility to learn new publishing and content management technologiesExperience of driving incremental improvements in efficiency, quality and effectiveness across areas you have workedAgile mindset – the ability to jump between vision, reality, insight, learning and incremental / iterative next steps along with a strong focus on value and resultsStrong inter-personal skills and the ability to work cross-functionally and across organizational boundaries

Added Bonus If You Have

Experience in financial services especially payments or e-Commerce

Worldpay Perks - What We’ll Bring For You

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

What Makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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