Junior Technical Support Engineer

ZipRecruiter; Leeds; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading IT Service Provider near Leeds is seeking a Junior Technical Support Engineer to provide second-line support for cloud products. This role promises career progression, training, and a vibrant team environment. Experience is not essential, but a great attitude and interest in IT is necessary.

Benefits

20% shift bonus uplift

Excellent employment benefits

Supported learning and development

Free on-site parking

Qualifications

• Excellent customer service skills.
• Keen interest in IT and Technology.
• Degree in IT is desirable.

Responsibilities

• Provide second-line support to clients.
• Ensure incident resolution as per SLAs.
• Maintain internal documentation.
• Engage in continuous learning and development.

Skills

Customer Service

Interest in IT and Technology

Education

Degree in IT field

Job description

Job Description

Junior Technical Support Engineer (Hybrid working)

An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.

You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required.

Role Responsibilities (condensed):

• Offer a high level of technical IT support to a variety of clients at second-line level




• Ensure incidents are resolved in line with SLAs




• Escalate any unresolved issues




• Ensure internal documentation is developed and maintained




• Learning and development; staying up-to-date and expanding your technical knowledge

Required experience, skills and knowledge

• Excellent customer service skills




• Keen interest in IT and Technology




• Degree in an IT field is desirable




• Full UK Driving License

Remuneration:

Salary of up to £24k-£27k PA + 20% shift bonus uplift. Taking total package to circa £32k.

Excellent employment benefits package and supported learning, development and career progression.

Note that this is an onsite based position (near Leeds). Free parking onsite.

Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. (Please note, 3 of these shifts can be remote)