Junior System Installer

Kinexio; Greater London; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

Kinexio is seeking an on-site installation technician to support our customers across London. You will install and deploy hardware and software, train users, and resolve faults on client sites.

You will follow up queries, draft emails, and coordinate with the Kinexio Secure team. The role requires travel to customer sites daily, strong communication, and a practical, tech-minded approach in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Able to use Microsoft Office proficiently.
• Willingness to travel daily to customer sites.

Responsibilities

• Install and deploy hardware and software at client sites.
• Train users and resolve faults on client systems.
• Follow up queries and communicate effectively via email and messages.
• Prioritise own workload to meet deadlines with minimal supervision.
• Collaborate with Kinexio Secure team and broader support group.
• Adhere to health and safety policies and report risks.

Skills

Excellent communication

Customer service

Problem solving

Microsoft Office

Travel to sites

Education

GCSE Maths and English

Tools

Microsoft Office Suite

Job description

Kinexio is a leading enterprise software solution for property management, providing the complete suite of tools to improve communication, reduce cost and drive net operating income across property portfolios. Founded in 2012, Kinexio enables real estate investors, asset managers and operators to optimise the performance of their commercial real estate assets.

Kinexio operates across the UK, Europe & North America and is present across 30 countries, including assets owned by leading real estate companies such as Mall of America and Unibail-Rodamco-Westfield.

Kinexio are supported by Synova Capital, a leading Private equity fund committed to accelerate the company’s continued expansion by investing in the platform to support both organic and inorganic growth strategies

Purpose of the Role:

To provide installation services, practical, technical and administrative support to clients and Kinexio Secure team members on our customer’s site.

This is an in person on site role.

Responsibilities:

• Undertake site visits that include Installation & deployment of hardware & software, training and fault resolution
• Follow up and resolve any queries generated in an efficient and friendly manner
• Compose emails, memos, notes, messages communication with the use of Microsoft Office packages
• Prioritise own workload to meet deadlines and complete delegated tasks with minimal supervision
• Work as part of a wider support & administrative team in other areas when required
• Communicate with a range of internal and external enquiries from users, external organisations by phone, email, & internal communication
• Complete training and be willing to attend any courses deemed relevant and appropriate by the senior management
• Be familiar with and adhere to the company’s health and safety policy and be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers

The successful candidate will be a great fit for us if they:

• Bring ambition without ego and thrive as part of a collaborative team
• Are comfortable in a fast-paced environment and deliver reliably against deadlines.
• Work in a disciplined, structured way while maintaining strong attention to detail.
• Show curiosity, positivity, and energy, with a genuine desire to learn and succeed.
• Communicate clearly and build trust across teams, customers, and stakeholders.
• Can simplify complex ideas into practical solutions.
• Keep the client perspective at the heart of their work.

Requirements and skills:

• Excellent communication skills and customer service skills
• Strong problem solving-skills, practically minded with confident in using technology
• Working knowledge in using Microsoft Suite
• Able to work independently and travel daily to customers sites to work
• Strong work ethic willing to travel across London daily
• GCSE Grade C or above (or equivalent) in Maths and English
• Native or fluent use of the English Language which is our first used at Kinexio
• Bonus if you were to have additional European language skills

Our values

Ambition

About Kinexio and what we can offer you:

Our Mission is to empower real estate with intelligent data insights and technology to realise greater portfolio value.

A global company Kinexio is Headquartered in Bury St Edmunds. We have dedicated offices in London. Our technology is present in over 30 different countries, across the US, Middle East and Europe.

Recruitment process:

A 30 minute virtual cultural fit based interview.