Junior Support Technician

Thrive Group; Blaenavon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A technology support company in Blaenavon is recruiting an Infrastructure Support Technician. This role involves troubleshooting IT issues, managing backups, and supporting end users. Candidates should demonstrate excellent communication and problem-solving skills, along with a GCSE standard in English and Maths. The position offers standard working hours of Mon-Thurs 08:00-16:30 and Fri 08:00-13:00.

Qualifications

• Ability to achieve deadlines and targets.
• Confident enough to challenge processes.
• Experience with monitoring and troubleshooting IT infrastructure.

Responsibilities

• Troubleshoot and resolve hardware and software issues.
• Check daily backups and ensure proper operation of the network.
• Document procedures and maintain disaster recovery documentation.

Skills

Excellent communication skills

Problem-solving skills

Organisational skills

Ability to build relationships

Time management

Self-motivation

Education

English and Maths at GCSE standard

BTEC National Diploma in Computer Studies

NVQ Level 2 in IT Practitioners

Job description

Overview

Thrive Oldham are recruiting a Infrastructure Support Technician to join our well established client in the Torfaen area.

Job Description

We have an exciting new opportunity for an Infrastructure Support Technician, based at our Site in Torfaen South Wales. If you are looking to start a career in IT, and have excellent communication and problem solving skills, then this could be the role for you.

As an Infrastructure Support Technician, you will be working closely with the Infrastructure Support Engineer to provide support for end users and internal network infrastructure.

On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you\'ll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

Principle Accountabilities

• Troubleshoot and resolve hardware, connection, printer and software issues.

• Check daily backup's.

• Update network applications as required.

• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

• Ensuring antivirus software is installed and up to date on all machines.

• Perform routine server monitoring and performance benchmarking.

• Monitor and remove viruses, spyware, and other non-authorised software.

• Document procedures where appropriate.

• Maintain disaster recovery documentation.

• Complete ad-hoc projects as requested.

Minimum Criteria

• English and Maths at GCSE standard or equivalent
• Excellent organisational skills.
• Ability to build good relationships with colleagues.
• Confident enough to be able to challenge processes.

Qualifications and Experience (desirable)

• BTEC National Diploma in Computer Studies
• NVQ Level 2 in IT Practitioners.

Personal Skills and Abilities (Must have)

• Ability to achieve deadlines and targets.
• Ability to work under own initiative.
• Excellent verbal and written communication skills.
• High self-motivation and determination to succeed.
• Excellent time management.

Mon-Thurs 08:00-16:30, Fri 08:00-13:00 (37/week)