Junior Support Engineer

SixWorks; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for a Junior Support Engineer eager to kickstart their IT career. Join a dynamic team dedicated to innovation and secure digital solutions, where your enthusiasm and passion for technology will be valued. In this role, you'll engage directly with users, handle support tickets, and assist in the onboarding process. With a commitment to personal development and training, this position offers a unique chance to grow within a company that champions agility, security, and collaboration. If you're ready to shape the future of IT in a supportive environment, this is the perfect role for you!

Benefits

25 days annual leave + bank holidays

Private Medical Insurance

Life Assurance Scheme

Contributory pension scheme

Professional Development opportunities

Cycle to Work scheme

Perks at Work scheme

Discretionary Bonus scheme

Secure on-site parking

Free hot and cold drinks

Qualifications

• No prior experience needed; enthusiasm and a passion for IT are key.
• Basic understanding of networking and hardware is beneficial.

Responsibilities

• Provide first response to tickets, calls, and emails.
• Engage with users face-to-face and perform triage of incidents.
• Support user accounts and troubleshoot end user devices.

Skills

Enthusiasm for IT

Basic Networking Concepts

Knowledge of Windows 10/11

Knowledge of MacOS

Understanding of Computer Hardware

Education

Relevant IT Education or Personal Interest

Tools

Azure/Microsoft 365

InTune

Jamf

Active Directory

Job description

About the job

We currently have an exciting opportunity for a Junior Support Engineer to join our existing experienced team.

What do we look for in a Junior Support Engineer?

We are looking to recruit a Junior Support Engineer to join us on exciting and important work that is underway. The successful candidates will be fully briefed on the work and their part in it.

They will have daily contact with the company directors, and the opportunity for progression. Time and money will be provided for personal development and training. The successful candidate will have the opportunity to shape the company going forward, in work and in its wider environment.

We are looking for candidates who are new to the IT industry and are looking to kickstart their career. No previous experience or skills are required. We value individuals based on their enthusiasm and drive to learn within this fast-paced and exciting field and who have a passion for IT through their education or personal interests.

Responsibilities

1. Provide first response to tickets, calls, emails and monitoring events
2. Engage with users face-to-face
3. Perform initial triage of incidents and requests
4. Escalate tickets within the team to 2nd and 3rd line engineers as required
5. Onboarding and offboarding of internal and customer users
6. Ongoing support of user accounts, access and permissions
7. Build, deploy and troubleshoot end user devices (EUDs)
8. Testing, build and tracking of physical assets including EUDs and servers

Desirable Skills

1. Knowledge of Windows 10/11 and MacOS operating systems
2. Understanding of computer components and physical hardware including desktop and laptop computers and servers
3. Understanding of basic networking concepts
4. Azure/Microsoft 365 user and device administration
5. InTune & Jamf administration
6. Active Directory user and group administration

About SiXworks

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey.

Why join SiXworks?

Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We're also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we're an unstoppable force of digital innovation!

SiXworks' expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.

What can we offer in return?

SiXworks offers a unique work culture around our core principles Agility, Security, Innovation, Quality, Collaboration and Inclusivity. Together, these six principles form SiXworks' NORTH STAR, guiding the organisation towards success. This is reflected in the raft of benefits available to all our employees.

In addition to a competitive salary, we offer:

• 25 days annual leave + bank holidays.
• Private Medical Insurance.
• Life Assurance Scheme
• Contributory pension scheme
• Professional Development opportunities
• Cycle to Work scheme.
• Perks at Work scheme.
• Contributory company pension.
• Discretionary Bonus scheme.
• Secure, on-site parking, cafe, restaurant, and gym facilities.
• Casual dress.
• Free hot and cold drinks in our own, modern kitchen/break-out.

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.

More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy

Notice

SiXworks recognises the benefits of Reserve service to Country, Company and individual.

We support Reservists and actively encourage them to apply.

We are not considering submissions from agencies.