Junior Software Support Analyst

Reed; Ewell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services company is seeking a Junior Software Support Engineer to provide remote software support for ticket vending machines. Responsibilities include diagnosing software issues and documenting interventions. The ideal candidate is a graduate with a degree in Computer Science or equivalent experience. Competitive day rate with growth opportunities within the company.

Benefits

Competitive day rate

Access to the latest technology

Supportive team environment

Qualifications

• Understanding of basic networking concepts, including IP addresses.
• Strong problem-solving skills to troubleshoot software issues.
• Degree in Computer Science or equivalent practical experience.

Responsibilities

• Remotely connect to ticket vending machines to diagnose issues.
• Address problems such as machines not vending tickets.
• Work within an incident management framework.

Skills

Problem-solving skills

Understanding of networking concepts

Excellent communication skills

Education

Degree in Computer Science or related field

Tools

Salesforce

Job description

Junior Software Support Engineer

• Job Type: Full-time.
• Location: Full Time onsite- Chessington, Surrey.
• Day Rate: £115 Per Day. Temp to perm after 3-6 months.

We are seeking a Junior Software Support Engineer to join our clients incident management team. This role involves providing remote software support for ticket vending machines across various locations, including Scotland. This position is ideal for a graduate with a computer science background or a school leaver who has a keen interest in technology and software support.

Day-to-day of the role:

• Remotely connect to ticket vending machines to diagnose and resolve software issues.
• Address common problems such as machines not vending tickets by applying software patches and fixes.
• Work within an incident management framework, using tools like Salesforce to manage and track issues.
• Collaborate with a team to share findings and solutions to enhance overall system performance.
• Ensure all software interventions are logged and documented for future reference.

Required Skills & Qualifications:

• Understanding of basic networking concepts, including IP addresses (both static and dynamic).
• Strong problem-solving skills and ability to troubleshoot software issues.
• Degree in Computer Science or related field, or equivalent practical experience.
• Familiarity with incident management processes and remote support tools.
• Excellent communication skills and ability to work independently.

Benefits:

• Competitive day rate initially which will become salary after 3-6 months if working out welland growth opportunities within the company.
• Access to the latest technology and tools for remote support.
• Supportive team environment and regular training on new technologies and processes.

To apply for this Junior Software Support Engineer position, please submit your CV.